Summary
Overview
Work History
Education
Skills
Timeline
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IYANA GOODSON

IYANA GOODSON

Charlotte,NC

Summary

Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.

Overview

4
4
years of professional experience

Work History

HR Coordinator

SUNBELT RENTALS
06.2022 - Current
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Coordinate with support office teams to ensure new employees have all needed IT logins and materials (ie: laptop, phone, iPad, uniform, fuel card, etc)
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications prior to hire.

FILE ADMINISTRATOR

SUNBELT
10.2021 - 06.2022
  • Examined, categorized, and sorted incoming documents.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Maintained physical and computer-based filing systems.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Located and retrieved requested documents in accordance with established policies.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Maintained spreadsheets documenting file data.

SALES ASSOCIATE (ELECTRONICS DEPARTMENT SPECIALIST)

Conns Home Plus
12.2020 - 11.2021
  • Provides face to face assistance to customers through buying process to include merchandise selection, payment and finance options and pick up and delivering
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Obtains monthly goals and quotas for company and store
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Assist with maintaining cleanliness of Store
  • Routinely make calls to previous customers to follow up on delivery and possible future purchases
  • Utilizes clerical skills such as answering phones, printing, scanning, data entry, and computer skills.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

CUSTOMER SERVICE REPRESENTATIVE

CONN’S HOME PLUS
10.2020 - 12.2020
  • Received payment information and other required information such as addresses and phone numbers for customer checkout
  • Answered customer questions about warranties or terms of sale
  • Maintained company standards for merchandise presentation and cash wrap cleanliness
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

CREW MEMBER

Charley's Philly Steaks
08.2019 - 10.2020
  • Worked front counter and other areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

HIGH SCHOOL DIPLOMA -

EAST MECKLENBURG HIGH SCHOOL
Charlotte
06.2020

Skills

  • Microsoft Office Suite Expertise
  • Data Entry
  • Customer Service
  • Sales
  • Compliance
  • Time Management
  • Problem-Solving Ability
  • Microsoft Excel
  • Customer Consulting
  • Open Enrollment
  • HR Support
  • Onboard New Hires

Timeline

HR Coordinator

SUNBELT RENTALS
06.2022 - Current

FILE ADMINISTRATOR

SUNBELT
10.2021 - 06.2022

SALES ASSOCIATE (ELECTRONICS DEPARTMENT SPECIALIST)

Conns Home Plus
12.2020 - 11.2021

CUSTOMER SERVICE REPRESENTATIVE

CONN’S HOME PLUS
10.2020 - 12.2020

CREW MEMBER

Charley's Philly Steaks
08.2019 - 10.2020

HIGH SCHOOL DIPLOMA -

EAST MECKLENBURG HIGH SCHOOL

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IYANA GOODSON