IYANA HERRIN
CASTRO VALLEY,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
16
16
years of professional experience
Work History
Scheduling Manager
PalAmerican Security Services
02.2023 - Current
- Manages and trains team of 8
- Created, maintained and updated filing systems for paper and electronic documents.
- Predict staffing needs and assist with vendor management
- Oversees 24hr scheduling system to ensure all posts schedules are built out
- Knowledge of all staff (i.e.: who they are, their availability, and their abilities)
- Assist with any other duties as requested by operation supervisor and branch manager Utilize phone, emails, and messaging software to communicate schedules to officers
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Created and distributed agendas and other materials for scheduled meetings.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Executive Assistant/Office Manager
Protech Security Services
02.2022 - 02.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened over 100 calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
Resource Support Supervisor
NEXREP
08.2020 - 02.2022
- Analyzed team performance and identified opportunities for additional training.
- Prepared agendas and took notes at meetings to archive proceedings.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Completed bi-weekly payroll for 500 employees
- Analyzed customer service data to identify trends, identify solutions and improve customer experience
- Coached employees through day-to-day work and complex problems
Radiological, Nuclear Specialist
United States Army
09.2009 - 05.2015
- Logged and filed classified documents for over 1000 Soldiers.
- Trained and instructed subordinates and supported units on Chemical Operations and Chemical Support
- Effective decision maker in high pressure environments.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team settings, providing support and guidance..
- Excellent communication skills, both verbal and written.
- Followed nuclear equipment operational policies and procedures to drive environmental safety
- Noted malfunctions of equipment, instruments and controls and reported conditions to supervisors to promote immediate resolutions
Tuition Reimbursement Specialist
Kaiser Permanente
07.2007 - 09.2009
- Responsible for organizing and processing Kaiser employee’s tuition refunds
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Corresponded consistently and timely through phone and email
- Exhibited pristine customer service skills daily while operating call center.
- Prevented delays and claim denials by correcting information prior to submission.
- Responded to over 300 customer concerns and questions on daily basis.
- Created improved filing system to maintain secure client data.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Education
Prevention Program, Suicide Prevention Program, Hazmat, Drivers Training Course, Combat Life Savers Course. -
US Army
Fort Bragg, NC05.2019
Associate of Science - Business Management
College of Southern Nevada
Las Vegas, Nevada05.2019
Skills
- Office Management
- Calendar Coordination
- Travel Arrangements
- Meeting Planning
- Human Resources Understanding
- Shift Planning
- Strong and Concise Attention to Detail
- Data Management
- Strong Verbal Communicator
- Conflict Management and Problem-Solving Capabilities
- Microsoft Office
Additional Information
- Army Achievement Medal, Army Service Ribbon, National Defense Service Medal, Global War on Terrorism Medal, Good Conduct Medal
Timeline
Scheduling Manager
PalAmerican Security Services
02.2023 - Current
Executive Assistant/Office Manager
Protech Security Services
02.2022 - 02.2023
Resource Support Supervisor
NEXREP
08.2020 - 02.2022
Radiological, Nuclear Specialist
United States Army
09.2009 - 05.2015
Tuition Reimbursement Specialist
Kaiser Permanente
07.2007 - 09.2009
Prevention Program, Suicide Prevention Program, Hazmat, Drivers Training Course, Combat Life Savers Course. -
US Army
Associate of Science - Business Management
College of Southern Nevada
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