Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

IYANA HOLLEY

Towson,MD

Summary

Experienced in managing tables and providing top-notch service to guests in fast-paced environments. Excel at utilizing excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring a positive dining experience for all patrons. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate cash and card transactions, combined with excellent multitasking aptitude, make an asset to any team.

Overview

12
12
years of professional experience

Work History

Babysitter

Neighbor Paula Kite
01.2013 - 01.2016
  • Helping with homework, feeding, entertaining, and changing diapers
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Cashier

Noodles and Company
06.2019 - 01.2020
  • Also, worked as a server and janitor for my area of the store (for example, bathrooms and the dining room)
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Stocker and Cashier

Target
06.2021 - 06.2022
  • Mainly stocked in the market department
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.

Sephora Beauty Advisor

Kohl's
11.2022 - 11.2023
  • Mainly helping customers and as well as doing replenishment and audits for the Sephora department
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Cashier, Bakery, and Server

Cheesecake Factory
11.2023 - Current
  • Money Handling
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

High School Diploma -

HEREFORD HIGH SCHOOL
06.2019

Associates Degree -

COMMUNITY COLLEGE OF BALTIMORE COUNTY
05.2021

Skills

  • Self-motivation
  • Creativity
  • Adaptability
  • Teamwork
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Written and verbal communication
  • Professionalism and courtesy

Activities

  • Self-Studying Japanese
  • Anime Club (Vice-President) in High School
  • Volunteering at an OB-GYN Clinic
  • Reading Novels and Manga

Timeline

Cashier, Bakery, and Server

Cheesecake Factory
11.2023 - Current

Sephora Beauty Advisor

Kohl's
11.2022 - 11.2023

Stocker and Cashier

Target
06.2021 - 06.2022

Cashier

Noodles and Company
06.2019 - 01.2020

Babysitter

Neighbor Paula Kite
01.2013 - 01.2016

Associates Degree -

COMMUNITY COLLEGE OF BALTIMORE COUNTY

High School Diploma -

HEREFORD HIGH SCHOOL

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IYANA HOLLEY