Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iyana Howard

Newport News,VA

Summary

Proficient and resourceful personnel specialists and EMT with 3 years of experience in providing administrative support, communicating with diverse individuals to ensure rapid issue resolution and provides exceptional customer care is seeking employment with a reputable organization where attending to customers’ and staffs’ needs is a priority.

Overview

4
4
years of professional experience

Work History

EMT-Basic

LifeCare Medical Transport
10.2021 - Current
  • Considered patient status and insurance preferred facilities when determining transportation destinations.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Personnel Specialist

Air Force Reserve
06.2019 - Current
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with design and implementation of internal training for supervisors and other personnel.

Emergency Room Technician

Sentara Port Warwick
08.2021 - 10.2021
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Inspected equipment for defects and completed basic repairs.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Liaised between nurses, physicians, patients and visitors.
  • Disinfected tools, equipment and surfaces between patients.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.

EMT-Basic

Medical Transport LLC
04.2021 - 10.2021
  • Considered patient status and insurance preferred facilities when determining transportation destinations.
  • Administered treatments in [Type] situations with accuracy, safety and speed.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Followed pre-printed and map-based directions to locate sites and maintained awareness of changes in roadways or points of access.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.

Sales Associate

Journeys Kidz
04.2019 - 10.2019
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

High School Diploma -

Warwick High School
Newport News, VA
06.2019

Skills

  • IV Fluid Replacement
  • Quality Assurance Controls
  • Direct Patient Care
  • EMR Systems
  • Adapt to Diverse Groups
  • Guest Relations
  • Money Handling
  • Stocking and Replenishing
  • Excellent People Skills
  • Multitasking Strengths
  • Cash Register Operation
  • Customer Service
  • Data Communications
  • File and Records Management
  • Administrative Support
  • Operational Efficiency
  • Personnel Files
  • Customer Satisfaction
  • Active Listening
  • Microsoft Office
  • Transfer Coordination
  • Conduct Orientations and Training
  • Remote Conferencing and Communication
  • Onboard New Hires

Timeline

EMT-Basic

LifeCare Medical Transport
10.2021 - Current

Emergency Room Technician

Sentara Port Warwick
08.2021 - 10.2021

EMT-Basic

Medical Transport LLC
04.2021 - 10.2021

Personnel Specialist

Air Force Reserve
06.2019 - Current

Sales Associate

Journeys Kidz
04.2019 - 10.2019

High School Diploma -

Warwick High School

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Iyana Howard