Summary
Work History
Education
Skills
Timeline
Hi, I’m

Iyana Kelly

Silver Spring,MD
Iyana Kelly

Summary

Dynamic team player with proven customer engagement and cash handling skills honed at Chick-fil-A. Excelled in delivering exceptional customer service, enhancing satisfaction, and mastering menu memorization. Demonstrated initiative by training new employees and improving operational efficiency. Skilled in clear communication and time management, significantly contributing to a positive customer experience and workplace environment.


I'd make an great addition to your team because i'm driven. I have a passion to be around and help people to the best of my abilities. I treat people how I want to be treated. I have purpose in life and see life in various positive ways and that is what makes me different from the rest.

Work History

Chick-fil-A

Crew Team Member
03.2023 - 06.2023

Job overview

  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted other team members to achieve goals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Recorded orders by answering customer questions and entering requests in system.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.

Education

Potomac High School
Oxon Hill, MD

High School Diploma
05.2024

University Overview

  • Completed AP course in AP English
  • Extracurricular Activities: Was Apart of First Ever Morning Announcements
  • Peer Forward Leader and Peer Group Connect Member
  • As Peer Forward Leader, My Job was to educate my fellow classmates on College and consistently reminding them that College is a choice that everyone can get into. I was in charge of our meetings, events, and all around information spreading around the school
  • As a Peer Connect Member, My Job was to be a role model and someone a 9th grader can come too. As an 11th-12th grader I needed to step up and be someone anyone can look up too and I succeed.

Skills

  • Customer Engagement
  • Cash Handling
  • Food handling
  • Order Management
  • Initiative-taking
  • Menu Memorization
  • Ordering Procedures
  • Order delivery practices
  • Clear Communication
  • Customer Service
  • Time Management
  • Creativity and Innovation

Timeline

Crew Team Member

Chick-fil-A
03.2023 - 06.2023

Potomac High School

High School Diploma

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Iyana Kelly