Iyana Miles
Towson,MD
Summary
Dedicated Customer Service Specialist with expertise in prioritizing and multitasking in fast-paced environments. Delivered results by collaborating effectively within teams to achieve both personal and business objectives. Handled escalated customer support issues with a focus on resolution and customer satisfaction.
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Delivery Driver
Flavr
Baltimore, MD
04.2026 - Current
- Picked up Flavr meal orders from kitchen locations, ensuring timely deliveries.
- Picked up Flavr meal orders from kitchen locations for timely deliveries.
- Planned efficient delivery routes using maps and traffic updates.
- Executed customer handoffs with clear communication and professionalism, enhancing customer satisfaction.
- Loaded and secured Flavr packages to protect food quality.
- Followed Flavr service standards and food safety procedures during transport.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Professional Caregiver
Freelance
Baltimore
01.2015 - Current
- Delivered daily personal care in home health and long-term care settings to support client well-being.
- Assisted clients with bathing, dressing, grooming, and mobility support.
- Monitored client comfort and safety while observing changes in condition for timely intervention.
- Documented care activities and reported concerns to nursing staff.
- Feeding and caring for children's needs
- Facilitated academic instruction to enhance student understanding and performance.
- Provide games, and activities to aid cognitive development
Assistant Manager
Wingstop
Baltimore
01.2025 - 11.2025
- Supervised daily operations including scheduling shifts, assigning duties.
- Supervised crew members during service and closing duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved guest concerns and supported smooth restaurant operations.
- Trained new team members on guest service and food prep.
- Executed systematic inventory counts to maintain product availability. and product restocking with kitchen staff.
- Monitored and enforced sanitation standards to ensure cleanliness and safety. across dining, kitchen, and storage areas.
- Coordinated inventory counts and product restocking with kitchen staff.
- Enforced sanitation standards across dining, kitchen, and storage areas.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Supported Wingstop store operations and daily shift execution.
Security Officer
Defender one
Owings Mills, Maryland
03.2024 - 08.2025
- Patrolled Defender One facilities to monitor entrances, exits, and restricted areas.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked identification and managed visitor access at Defender One entry points.
- Observed security cameras and reported suspicious activity to supervisors.
- Responded to alarms and emergency situations using Defender One procedures.
- Enforced site rules and supported safe operations across Defender One locations.
- Completed incident reports and maintained accurate daily security logs.
- Facilitated smooth entry for staff, guests, vendors, and contractors by providing a warm greeting. upon arrival at the facility entrance.
Catering specialist
Bowlero corp
01.2021 - 10.2023
- Managed food inventory and quality
- Delivered exceptional customer service experiences
- Supported initiatives of management team
- Trained new employees to ensure consistency in service quality and adherence to company standards
- Monitoring the store as part of management, operational hours, and scheduling
Assistant Manger
Hibett Sports/City gear
02.2021 - 11.2021
- Handled monetary exchanges efficiently
- Assisted management in decision-making
- Assisted with administrative tasks
- Supported administration functions effectively
- Delivered exceptional customer service
Education
High School Diploma - Culinary
Carver Vocational- Technical High School
Baltimore, MD 10.2014 - 01.2018
Skills
- Food delivery experience
- Delivery logistics
- Route planning
- GPS navigation
- Traffic compliance
- Food safety
- Delivery coordination
- Delivery scheduling
- Delivery quality
- Time Management
- Workload Management
- Multitasking skills
- Organization
- Management
- Cashier
- POS systems
- Store Operations
- Problem-solving
- Customer service skills
- Customer engagement
- Effective Communication
- Team Leadership
- Team Collaboration
- Conflict Resolution
- Problem Solving
- Detail Orientation
- Recordkeeping
- Cleaning Services
- Delivery performance
- Problem-solving
- Multitasking skills
- Workload Management
- Delivery performance
Timeline
Delivery Driver
Flavr
04.2026 - Current
Assistant Manager
Wingstop
01.2025 - 11.2025
Security Officer
Defender one
03.2024 - 08.2025
Assistant Manger
Hibett Sports/City gear
02.2021 - 11.2021
Catering specialist
Bowlero corp
01.2021 - 10.2023
Professional Caregiver
Freelance
01.2015 - Current
High School Diploma - Culinary
Carver Vocational- Technical High School
10.2014 - 01.2018