Iyana Mills
Customer Service Associate
Houston,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Member Experience Associate
Nations Benefits LLC
2022.12 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
Shift Leader
Wingstop Restaurant
2022.10 - 2023.02
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Deli Clerk
Publix
2022.11 - 2022.12
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Insurance Specialists
Humana
2021.09 - 2022.02
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Retail Associate
DD’S DISCOUNT
2020.05 - 2020.12
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
GED - Communication Studies
Lone Star College System
Spring, TX02.2020
Skills
- Teller Transactions
- USA Patriot Act
- Speech-Language Pathology
- Database Maintenance
- Mobile Banking
- Customer Standards Compliance
- Customer Support
- Service Recommendations
- Customer Experience
- Information Updates
Timeline
Member Experience Associate
Nations Benefits LLC
2022.12 - Current
Deli Clerk
Publix
2022.11 - 2022.12
Shift Leader
Wingstop Restaurant
2022.10 - 2023.02
Insurance Specialists
Humana
2021.09 - 2022.02
Retail Associate
DD’S DISCOUNT
2020.05 - 2020.12
GED - Communication Studies
Lone Star College System
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