Summary
Overview
Work History
Education
Skills
Timeline
Generic
IYANA MILLS

IYANA MILLS

Houston

Summary

Experienced Medical Claims Processor with extensive background in managing administrative tasks in dynamic office settings. Skilled in communicating with providers regarding claim statuses and denials. Detail-oriented and committed to fostering collaboration within teams.

Overview

10
10
years of professional experience

Work History

Warehouse Worker

Amazon
06.2025 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Member Experience Associate

Nation Benefits
12.2023 - 12.2024
  • Enhanced member satisfaction by promptly addressing concerns and providing personalized solutions.
  • Utilized CRM systems effectively to manage member information efficiently while maintaining strict confidentiality protocols.
  • Provided exceptional service by understanding member needs and recommending appropriate products or services.
  • Monitored key performance indicators related to member experience, proactively identifying areas for improvement based on data trends.

Front End Associate

Walmart
11.2023 - 12.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register with Number% accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.

Deli Clerk

HI Nabor Supermarket
05.2024 - 11.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Medical Claims Processor

Concentrix
05.2021 - 04.2024
  • Performed Quality Assurance checks on processed claims ensuring all edits were resolved prior to submitting them for adjudication and payment.
  • Worked collaboratively with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
  • Verified accuracy of provider data entered into the system including tax ID numbers, NPI numbers, address changes .
  • Checked documentation for appropriate coding, catching errors and making revisions.

Team Leader

Wingstop
09.2022 - 12.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Line Cook

Urban Bird Hot Chicken
05.2021 - 11.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.

Medical Insurance Specialist

Humana
07.2018 - 05.2021
  • Advised clients on how to maximize their health care benefits while minimizing out-of-pocket expenses.
  • Reviewed and processed medical insurance claims to ensure accuracy of information and compliance with established regulations.
  • Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
  • Researched medical codes used in billing processes to ensure accuracy of documentation.
  • Resolved complex insurance issues by communicating with providers, patients, and third-party payers.

Cook

Popeyes Chicken
08.2018 - 12.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Service Representative

Kelly Services
01.2016 - 07.2018
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

No Degree - Communications

Eisenhower High School
Spring, TX
01-2019

Skills

  • Claim assessment skills
  • Quality assurance processes
  • HIPAA standards adherence
  • Insurance claims management
  • Customer service strategies
  • Data entry efficiency
  • CRM application expertise
  • Effective multi-tasking
  • Healthcare billing and coding
  • ASC coding practices
  • Lapsed case management

Timeline

Warehouse Worker

Amazon
06.2025 - Current

Deli Clerk

HI Nabor Supermarket
05.2024 - 11.2024

Member Experience Associate

Nation Benefits
12.2023 - 12.2024

Front End Associate

Walmart
11.2023 - 12.2024

Team Leader

Wingstop
09.2022 - 12.2022

Line Cook

Urban Bird Hot Chicken
05.2021 - 11.2021

Medical Claims Processor

Concentrix
05.2021 - 04.2024

Cook

Popeyes Chicken
08.2018 - 12.2019

Medical Insurance Specialist

Humana
07.2018 - 05.2021

Customer Service Representative

Kelly Services
01.2016 - 07.2018

No Degree - Communications

Eisenhower High School

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