Iyana Robinson
Lauderhill
Summary
Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Spine And Orthopedic Center
03.2023 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Implemented time-blocking and schedule notifications to optimize time management.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Authorization Specialist
Spine And Orthopedic Center
03.2023 - Current
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Tracked referral submission during facilitation of prior authorization issuance.
- Verified client information by analyzing existing evidence on file.
Hostess
J. Alexander's Restaurant
12.2022 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/Customer Service
Publix
05.2018 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided outstanding customer service
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2022
Skills
- Data Entry
- Schedule Organization
- Teamwork and Collaboration
- Schedule Management
- Statistical Analysis
- Strong Work Ethic
- Problem-Solving
- Patient Registration
- Data Analysis Skills
- Insurance Verification
- Customer Service and Support
Timeline
Scheduling Coordinator
Spine And Orthopedic Center
03.2023 - Current
Authorization Specialist
Spine And Orthopedic Center
03.2023 - Current
Hostess
J. Alexander's Restaurant
12.2022 - 03.2023
Cashier/Customer Service
Publix
05.2018 - 03.2023
High School Diploma -
Piper High School
Similar Profiles
Elizabeth Amieba-BatistaElizabeth Amieba-Batista
Surgical Coordinator at Spine And Orthopedic CenterSurgical Coordinator at Spine And Orthopedic Center
Mikayla RamirezMikayla Ramirez
Medical Scribe at The Spine And Orthopedic CenterMedical Scribe at The Spine And Orthopedic Center
Fiona AltobanoFiona Altobano
Medical Transcriptionist and Back Office Support at The Spine And Orthopedic CenterMedical Transcriptionist and Back Office Support at The Spine And Orthopedic Center
YIKAURY CACERESYIKAURY CACERES
Patient Care Coordinator/ Prior Authorization Specialist at Landa Spine and Orthopedic CenterPatient Care Coordinator/ Prior Authorization Specialist at Landa Spine and Orthopedic Center
AYANA S.C. MOOREAYANA S.C. MOORE
SALES ASSOCIATE at RossSALES ASSOCIATE at Ross