Iyana Stover
Elizabeth City,NC
Summary
Dedicated leader with a strong focus on customer engagement and complaint resolution. Experienced in staff training and operational oversight, committed to driving excellence in service delivery and team performance.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
03.2024 - Current
- Supervised daily restaurant operations to ensure optimal efficiency and service quality.
- Trained and mentored staff on customer service protocols and operational standards.
- Implemented inventory management processes to minimize waste and optimize supply usage.
- Conducted regular inspections to maintain cleanliness and adherence to health regulations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Supervised daily restaurant operations to ensure high standards of food quality and customer service.
- Trained and developed staff in operational procedures, enhancing team efficiency and performance.
- Increased sales by 15% from a community event.
Waitress
Abelmarle Plantaion Clubhouse
02.2023 - 12.2024
- Provided excellent customer service in high-volume restaurant environment.
- Managed order accuracy and timely delivery to enhance dining experience.
- Collaborated with kitchen staff to ensure efficient food preparation and service.
- Trained new team members on menu items and service protocols.
- Recommended menu specials to guests, increasing sales through effective upselling techniques.
- Handled cash register operations, including processing payments and balancing cash drawers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed phone operation's over 15-100 customers, per day.
Shift Lead Manager
Chick-fil-A
06.2021 - 02.2022
- Monitored team performance metrics, identifying areas for improvement and training needs
- Streamlined communication between departments to foster collaboration and efficiency
- Assisted in developing training materials to enhance staff knowledge and skills
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
Pasquotank County High School
Elizabeth City, NC06-2022
Skills
- Team management
- Inventory control and record keeping
- Staff management
- Customer engagement
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of over 10 staff members.
- Reduced employee turnover by 78% by creating and implementing a no-cost incentive program.
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Native or Bilingual
Timeline
Restaurant Manager
Raising Cane's Restaurants
03.2024 - Current
Waitress
Abelmarle Plantaion Clubhouse
02.2023 - 12.2024
Shift Lead Manager
Chick-fil-A
06.2021 - 02.2022
High School Diploma -
Pasquotank County High School