Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iyanna Allen

Toledo

Summary

Dynamic professional with a proven track record in customer service and time management, honed across roles from Holiday Inn Hotel to Forever 21. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency. Skilled in Microsoft Office and adept at fostering teamwork, consistently delivering exceptional results. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems.

Overview

7
7
years of professional experience

Work History

Packer Associate

New Horizon Baking Company
12.2022 - Current
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
  • Collaborated with team members to ensure timely completion of daily packing tasks.
  • Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
  • Contributed to warehouse organization by keeping packing area tidy and free from clutter.
  • Exceeded daily productivity goals consistently through effective time management and prioritization skills.

Front Desk Receptionist

Holiday Inn Hotel
09.2020 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Healthcare Provider

Med1Care
10.2020 - 12.2021
  • Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
  • Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
  • Enhanced healthcare team efficiency through effective communication and collaboration.
  • Maintained a safe and sanitary environment for patients, staff, and visitors by enforcing infection control protocols.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Manufacturing Technician

Magna Vetech
08.2020 - 01.2021
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
  • Made sure that products were produced on time and are of good quality.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Assembled and tested parts and components to meet safety and performance standards.
  • Recorded and documented all maintenance activities in accordance with company policies and procedures.
  • Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
  • Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Conducted thorough testing on finished products, ensuring compliance with industry standards and customer requirements.
  • Collaborated with engineering teams to identify areas for process improvement and develop innovative solutions.

Production Operator

Clarios
06.2019 - 10.2020
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Set up and adjusted machines for day-to-day operations.
  • Participated in training sessions to enhance skills and knowledge.
  • Perform and record the battery cycle before packaging.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
  • Boosted team productivity by training new hires and cross-training existing employees on multiple tasks.

Telemarketer

United Collection Bureau
01.2018 - 06.2019
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.

Retail Sales Associate /Greeter /Head Cashier

Forever 21
05.2018 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and provided outstanding customer service.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Education

No Degree - Medical Assistant

Ross Medical Education Center
5834 Monroe St, Sylvania, OH 43560
12.2018

High School Diploma -

Bowsher High School
05.2018

Skills

Customer Service

Time Management

Listening Skills

Cash Handling

Appointment Scheduling

Verbal and written communication

Data Validation

Sorting Data

Microsoft office( Excel, Word, Power Point)

Material Handler

team work experiences

Can provide exceptional results

Good communication skills with customers/clients/ coworkers

Timeline

Packer Associate

New Horizon Baking Company
12.2022 - Current

Healthcare Provider

Med1Care
10.2020 - 12.2021

Front Desk Receptionist

Holiday Inn Hotel
09.2020 - 03.2022

Manufacturing Technician

Magna Vetech
08.2020 - 01.2021

Production Operator

Clarios
06.2019 - 10.2020

Retail Sales Associate /Greeter /Head Cashier

Forever 21
05.2018 - 09.2018

Telemarketer

United Collection Bureau
01.2018 - 06.2019

No Degree - Medical Assistant

Ross Medical Education Center

High School Diploma -

Bowsher High School

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Iyanna Allen