Iyanna Broadnex
Richmond,United States
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Business Manager
The Jamestown Apartment Flats
Richmond, VA
10.2022 - Current
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Oversaw projects through timely inquiry responses, event coordination, and on-site support for events.
- Prepared financial reports for properties.
- Coordinated with contractors to ensure the timely completion of repairs or renovations.
- Managed accounts payable processes, including vendor invoices, payment approvals, and accounts receivable ledgers.
- Compliance with fair housing regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collected monthly assessments, rental fees, deposits and payments.
- Initiated eviction proceedings when necessary according to state law guidelines.
Assistant Property Manager
Swift Creek Commons
Midlothian, VA
09.2020 - 10.2022
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Prepared detailed budgets and financial reports for properties.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Participated in community events promoting the rental properties available at the location.
- Handled resident complaints and expedited maintenance requests.
- Collected first month's rent along with security deposit prior to move-in date.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Leasing Consultant
Mayton Lofts
Harvey, LA
07.2017 - 09.2020
- Maintained accurate records of prospective renters, applications and leases.
- Detailed application requirements and answered questions from prospective tenants.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Contacted and followed up with tenants on renewal notices.
- Used conflict resolution skills to quickly resolve issues among residents.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Escalated critical issues to property manager to deliver immediate resolution.
- Ensured that all paperwork was completed accurately in accordance with company policy.
Education
Cosmetology License - Cosmetology
Vanguard College of Cosmetology
Metairie07-2017
High school diploma -
Hammond High School
Hammond, LA05.2015
Skills
- Budget management
- Financial reporting
- Vendor management
- Conflict resolution
- Tenant relations
- Customer service
- Event planning
- Team collaboration
- Property marketing
- Administrative support
- Sales and marketing
- Financial oversight
- Social media promotion
Certification
Fair Housing Certification, July 2017
Cosmetology License, July 2017
Military Service
Army, United States, E-3, 09/01/15, 01/01/16 - Discharged early to health reasons.
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Volunteered with my fellow co-workers at the Ronald McDonald Foundation to serve food, host game night, and make treat bags for the children.
- Participated in Earth Day clean around the Manchester community.
- Changed the dynamic of our social media presence for more traffic.
Accomplishments
- The Jamestown Apartment Flats won "Best Amenity" package for the 2022-2023 Rammy's hosted by VAMA.
References
References available upon request.
Timeline
Assistant Business Manager
The Jamestown Apartment Flats
10.2022 - Current
Assistant Property Manager
Swift Creek Commons
09.2020 - 10.2022
Leasing Consultant
Mayton Lofts
07.2017 - 09.2020
Cosmetology License - Cosmetology
Vanguard College of Cosmetology
High school diploma -
Hammond High School
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