Iyanna Davis
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
DRH Consulting, Financial, And Recruiting
Houston, TX
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, which allowed DRH Consulting to increase clientele by 10%.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Marketing Associate
Marketing Chix
Houston, Texas
08.2020 - Current
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings to ensure Marketing Chix ran as smoothly as possible.
- Coordinated art and graphics creation for effective merchandising.
- Created new strategies weekly to increase functionality and clientele by 15% during first 6 months of working with Marketing Chix.
Cashier Team Lead
Turkey Leg Hut
Houston, TX
10.2019 - 08.2021
- Quickly and accurately counted drawers at start and end of each shift.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Learned their POS system whilst understanding end goals: Ensuring that every customer enjoys their time at Turkey Leg Hut, which ensures returning customers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Daily improvements in sale tactics, increasing personal register sales by 10%.
Education
Biology
Dillard University
New Orleans, LA05.2025
High School Diploma -
Westside High School
Houston, TX06.2021
Skills
- Research and Analytical Skills
- Computers and Technology
- Multitasking and Time Management
- Document and File Management
- Effective Organization
- Market Research
- Customer Support Needs Assessment
- Purchase Agreement Preparation
- Teaching Foundational Study Skills
- Inspiring Love of Learning
Languages
American Sign Language
Limited Working
Timeline
Administrative Assistant
DRH Consulting, Financial, And Recruiting
05.2021 - Current
Marketing Associate
Marketing Chix
08.2020 - Current
Cashier Team Lead
Turkey Leg Hut
10.2019 - 08.2021
Biology
Dillard University
High School Diploma -
Westside High School
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