IYANNA MITCHELL
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2024 - Current
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction.
- Collaborated with healthcare teams to streamline communication and improve service delivery.
- Trained new representatives on procedures, ensuring adherence to company policies and standards.
- Analyzed customer feedback to identify trends, driving improvements in service processes.
- Implemented best practices in call handling, reducing resolution times and increasing productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Receptionist
Maxx Life Wellness Center
09.2022 - 01.2024
- Greeting and welcoming patients in a friendly manner.
- Scheduling and confirming appointments for patients.
- Handling phone calls, inquiries, and routing them to the appropriate staff.
- Managing patient records and updating information as needed.
- Verifying insurance information and processing billing information.
- Communicating effectively with healthcare professionals and support staff.
Receptionist
Renaissance On Peachtree
05.2021 - 09.2022
- Assist and guide the front office staff through their daily duties and responsibilities
- Maintain a positive work environment
- Train Front Office staff as designated and outlined in the Front Office Training
Receptionist
St. George Village
03.2020 - 05.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to streamline service delivery and enhance guest satisfaction.
- Assisted in organizing events and meetings, contributing to seamless execution of on-site activities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Lenbrook
08.2017 - 03.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to streamline service delivery and enhance guest satisfaction.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Medical Assistant - CMA
UEI MORROW
Morrow, GA01.2020
HS Diploma -
Alonzo A. Crim High School
Atlanta, GA05.2013
Skills
- Communication
- Customer Service
- Organizational
- Attention to Detail
- Blood Collection & Handling
- Technology proficiency
- Team Collaboration
- Multitasking
Timeline
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
08.2024 - Current
Medical Receptionist
Maxx Life Wellness Center
09.2022 - 01.2024
Receptionist
Renaissance On Peachtree
05.2021 - 09.2022
Receptionist
St. George Village
03.2020 - 05.2021
Receptionist
Lenbrook
08.2017 - 03.2020
Medical Assistant - CMA
UEI MORROW
HS Diploma -
Alonzo A. Crim High School