Iyanna Walker
Philadelphia,PA
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Room Attendant
Inn At Villanova
Villanova, PA
12.2020 - 12.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Maintained inventory of items that were placed in each guest room.
Customer Service Representative
Davids Bridal
Conshohocken, PA
05.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cook
Rydal Park Retirement Community
Jenkintown, PA
09.2017 - 05.2019
- Communicated closely with servers to fully understand special orders for customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Kept work environments, equipment and trays clean and sanitized for residents.
- Verified accuracy and quality of orders before delivery.
- Garnished completed orders and arranged foods to please customers.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Housekeeper
Laquita Inn
Runnemede, NJ
01.2016 - 10.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Education
No Degree - Culinary Arts
The Art Institute of Philadelphia
Philadelphia, PASkills
- Detail-Oriented
- Food plating and presentation
- Institutional and batch cooking
- Order delivery practices
- Food preparation and safety
- Guest Service and Support
- Multitasking and Prioritizing
Timeline
Room Attendant
Inn At Villanova
12.2020 - 12.2021
Customer Service Representative
Davids Bridal
05.2019 - 08.2020
Cook
Rydal Park Retirement Community
09.2017 - 05.2019
Housekeeper
Laquita Inn
01.2016 - 10.2018
No Degree - Culinary Arts
The Art Institute of Philadelphia