Iyannah Sheppard
Temple,TX
Summary
Dynamic professional with a rich background in nutritional services and customer engagement, notably at Aramark. Excelled in meal planning and food safety, enhancing patient satisfaction and operational efficiency. Skilled in teamwork and problem-solving, adept at fostering positive dining experiences and maintaining high sanitation standards. Proven track record of adapting to fast-paced environments and improving workplace safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nutritional Service Assistant
Aramark
09.2024 - Current
- Provided excellent customer service when addressing inquiries from patients or staff about menu options, ingredients, or preparation methods.
- Collaborated with dietitians to develop nutritious and appealing menus for patients with various health conditions.
- Supported cost control efforts by accurately recording food usage data for budget analysis purposes.
- Improved operational efficiency by cross-training in different areas of the nutritional services department as needed.
- Promoted a positive dining experience for patients through friendly interactions and attentive service.
- Assisted in maintaining a clean and hygienic kitchen environment, ensuring compliance with safety regulations.
- Upheld strict confidentiality regarding patient information when discussing dietary needs with medical professionals or family members.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Pushed, pulled and transported large loads and objects.
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
Crew Member
McDonald’s
05.2024 - 08.2024
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated cash register to ring up final bill and process various forms of payment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
OTD
Walmart
05.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Academy High School
Little River, TX05.2023
Skills
- Meal planning expertise
- Food safety knowledge
- Sanitation protocols
- Food Storage Procedures
- Nutrition education
- Special diet accommodations
- Food preparation techniques
- Hygiene standards
- Allergen management
- Written and verbal communication
- Patient Education
- Sanitation rules and regulations
- Interpersonal and written communication
- Healthy eating tips
- Food allergies
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Problem-solving abilities
- Sweeping and Mopping
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace Safety
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Engagement
- Food Preparation
- Safe Food Handling
- Cash Register Operation
- Self Motivation
- Nutritional knowledge
Certification
Food Handlers certification
Timeline
Nutritional Service Assistant
Aramark
09.2024 - Current
Crew Member
McDonald’s
05.2024 - 08.2024
OTD
Walmart
05.2022 - 01.2023
High School Diploma -
Academy High School
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