Iyannah Simmons
Fall River,MA
Summary
Just a brief summary about myself…
I am a Motivated and hardworking young professional with over three years of experience in customer service, leadership, and administrative roles. I thrive in fast-paced environments and enjoy creating positive experiences for customers by solving problems, offering personalized solutions, and ensuring every interaction is handled with care. My ability to resolve conflicts quickly and effectively has consistently improved satisfaction and retention rates. I’m skilled at managing inventory to ensure customers always have access to what they need, training team members on providing excellent service, and using creative approaches to meet unique customer needs. I pride myself on being detail-oriented, adaptable, and always willing to go the extra mile to make sure customers feel valued.
I have also taken care of a disabled family member with feeding and changing and doctors appointments, just the overall care for her so I’m familiar with the health care in certain aspects.
Overview
4
4
years of professional experience
Work History
Poll Volunteer
01.2024 - Current
City Hall Volunteer
09.2021 - Current
- Foster teamwork in City Hall, coordinating with diverse departments to execute community initiatives
- Contribute to successful public events
- Meticulously manage records and documentation, ensuring accuracy and compliance
- Conduct thorough quality checks, maintaining high standards
Nail Technician
01.2021 - Current
- Provide expert nail care, enhancing client satisfaction with personalized services and creative designs
- Maintain high hygiene standards, resulting in repeat clientele and positive reviews
- Manage scheduling and inventory, ensuring efficient operations and availability of supplies
- Stay updated on industry trends, incorporating latest techniques to offer innovative services
- Enhance client satisfaction through personalized nail care, maintaining high hygiene standards for repeat business and positive reviews
Crew Member
Cafua Management
08.2020 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Shift Manager
Cafua Management
08.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Improved operational efficiency by adopting new technologies for order processing and inventory management.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
Diploma -
B.M.C Durfee High School
06.2023
Skills
- Team Leadership
- Training
- Compliance
- Customer Service
- Inventory Management
- Problem Solving
- Attention to Detail
- Sales Techniques
- Time Management
- Multitasking
- Conflict Resolution
- Customer Service
- Customer satisfaction
- Technically
Timeline
Poll Volunteer
01.2024 - Current
City Hall Volunteer
09.2021 - Current
Nail Technician
01.2021 - Current
Crew Member
Cafua Management
08.2020 - Current
Shift Manager
Cafua Management
08.2020 - Current
Diploma -
B.M.C Durfee High School
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