Iyanta Callaway
Athens,GA
Summary
Dynamic and dedicated professional with a strong background in customer service at Raising Cane's Restaurants. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for maintaining a clean and organized environment while demonstrating reliability and teamwork. Committed to delivering excellence in every interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Raising Cane's Restaurants
07.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and guidance.
- Handled cash, credit, and digital payments while ensuring accurate cash register balancing.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Housekeeper
St. Gabriel of Athens
06.2020 - 07.2023
- Maintained cleanliness and organization in resident living areas, ensuring a safe environment.
- Assisted in laundry services, managing sorting and distribution of resident clothing.
- Conducted routine inventory checks on cleaning supplies, ensuring adequate stock levels.
- Implemented efficient cleaning protocols to enhance operational effectiveness across facilities.
- Responded promptly to resident requests, enhancing satisfaction through attentive service.
- Monitored sanitation compliance, contributing to overall health and safety standards within the facility.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Warehouse Worker
Hi Tachi
02.2020 - 07.2023
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
- Maintained organized inventory storage system, facilitating quick access to products and supplies.
- Assisted in loading and unloading trucks, optimizing workflow and minimizing delays in shipping processes.
- Collaborated with team members to improve safety protocols, contributing to a safer work environment.
- Conducted routine equipment maintenance checks, ensuring operational efficiency of warehouse machinery.
- Trained new employees on best practices for handling materials and adhering to safety regulations.
- Coordinated with supervisors to streamline order fulfillment processes, enhancing overall productivity levels.
Call Center Representative
Marlows Southern Utilities
03.2021 - 12.2022
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Utilized CRM software to document interactions and track customer feedback for service improvement.
- Collaborated with team members to streamline call routing processes, enhancing response times.
- Educated customers on utility services and billing procedures, fostering a better understanding of their accounts.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Analyzed call data to identify trends and recommend strategies for enhanced customer satisfaction.
Education
Walnut Grove High School
4863 Guthrie Cemetery Rd, Loganville Ga.3005205.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Attention to detail
- Decision making aptitude
- Sales expertise
- Retail merchandising
Certification
Cashier of the month
Timeline
Cashier
Raising Cane's Restaurants
07.2023 - Current
Call Center Representative
Marlows Southern Utilities
03.2021 - 12.2022
Housekeeper
St. Gabriel of Athens
06.2020 - 07.2023
Warehouse Worker
Hi Tachi
02.2020 - 07.2023
Walnut Grove High School
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