Iycesiss Mitchell
Little Rock,AR
Summary
Multifaceted Consumer Service associate with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
3
3
years of professional experience
Work History
Waitstaff
Holiday Andover Place
08.2024 - 10.2024
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved resident complaints professionally and effectively, maintaining strong relationships with clientele.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
Customer Service Retail Sales Consultant
Tops Shoes Little Rock
08.2024 - 10.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
Money Center/ Customer Service Lead
Walmart
02.2023 - 07.2024
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Assisted clients with money transfers, bill payments, check cashing, and money orders.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted customers with returns, exchanges, and refunds for products
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Cashier
Dollar Tree
01.2023 - 03.2023
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Front End Host
Kroger
01.2022 - 09.2022
- Diagnosed issues with self-checkout machines and manually processed transactions
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
- Assisted customers with self-checkout machine operations.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Some College (No Degree) - Accounting and Finance
University of Central Arkansas
Conway, ARReal Estate Coursework - Real Estate
Colibri Real Estate
High School Diploma -
Lisa Academy High School
05.2022
Skills
- Customer service
- Banking
- Merchandising
- Upselling
- Phone etiquette
- Communication skills
- Sales
- Cash handling
- Advanced math
- Wire Transfers
- Bill Payment
- Complaint Resolution
- Accounts Payable/Receivable
- Money Handling
- Transaction Management
- Daily Reporting
- Business Administration
- Records Management
- Team morale boosting
- Complaint Handling
- Customer Relationship Management
- Data Entry
- File Management
- Document Preparation
- Proficient in software
Timeline
Waitstaff
Holiday Andover Place
08.2024 - 10.2024
Customer Service Retail Sales Consultant
Tops Shoes Little Rock
08.2024 - 10.2024
Money Center/ Customer Service Lead
Walmart
02.2023 - 07.2024
Cashier
Dollar Tree
01.2023 - 03.2023
Front End Host
Kroger
01.2022 - 09.2022
Some College (No Degree) - Accounting and Finance
University of Central Arkansas
Real Estate Coursework - Real Estate
Colibri Real Estate
High School Diploma -
Lisa Academy High School
Similar Profiles
Ailie TaborAilie Tabor
Concession Stand Volunteer at Andover/Andover Central High SchoolConcession Stand Volunteer at Andover/Andover Central High School
Juan Sebastian HunterJuan Sebastian Hunter
Barback at North Andover Country ClubBarback at North Andover Country Club
Christopher RubichChristopher Rubich
Basketball Official at Andover Athletic AssociationBasketball Official at Andover Athletic Association