Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iyemrah Johnson

Dallas,TX

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Tacombi
08.2023 - 04.2024
  • Responsible for opening and closing restaurant properly
  • Ensured employees stayed on task and were productive during their shift
  • Effectively coordinated with back of house manager to ensure seamless service
  • Made sure all currency was accounted for and properly entered in the system during opening and closing
  • Trained and managed new employees for front of house
  • Maintained restaurant paper goods and prepped food inventory
  • Monitored the condition of dining area and equipment, overseeing repairs and replacements as needed

Manager

Madrag
02.2023 - 08.2023
  • Assisted in employee scheduling
  • Executed strategies to increase customer satisfaction and overall sales
  • Handled cash and bank deposits making sure it was documented properly
  • Arranged store according to company expectations
  • Kept team motivated and focused
  • Responsible for store keys and codes
  • Conducted hiring interviews
  • Organized reports and assisted with team meetings

Customer Service Representative

Really Good Stuff
06.2021 - 12.2022
  • Responsible for having the knowledge of products and answering customer inquiries
  • Promoted products and services
  • Resolved customer concerns to increase customer satisfaction
  • Assisted customers with online orders and reported system errors
  • Maintained all data entry and privacy for consumer

Customer Service Representative

Coordinated Transportation Solutions
11.2019 - 06.2021
  • Responsible for scheduling trips for insurance members
  • Communicated between transportation and insurance members
  • Kept member information confidential while providing excellent customer service
  • Communicated effectively with team and leads
  • Proficiency with data entry via microsoft office applications (Excel, Outlook, etc)
  • Maintained performance standards in a fast-paced environment

Education

High School Diploma -

Central High School
Bridgeport, CT

Skills

  • Excellent communication skills
  • Customer service and hospitality
  • Budget and payroll management
  • Conflict resolution
  • Staff management and training
  • Efficient multitasker

Timeline

Supervisor

Tacombi
08.2023 - 04.2024

Manager

Madrag
02.2023 - 08.2023

Customer Service Representative

Really Good Stuff
06.2021 - 12.2022

Customer Service Representative

Coordinated Transportation Solutions
11.2019 - 06.2021

High School Diploma -

Central High School

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