Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hi, I’m
Iyesha Chacon
Lamar,CO
Summary
Overview
2
years of professional experience
Work History
Tavern 1301
Hostess
05.2023 - Current
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Safeway
Food Clerk
06.2021 - Current
Job overview
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Labeled and scanned customer food items to complete sales.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Removed trash, swept, and mopped floors for professional appearance.
- Operated cash register to accurately process and record customer payments.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
Lamar Community College
Barber from Barbering
05.2023
University Overview
Lamar Community College
Cosmetology from Cosmetology
05.2022
University Overview
Texas Virtual Acadamy At Hallsville K-12El Paso, TX
High School Diploma
05.2021
University Overview
Skills
- 10 key calculator
- Bilingual- Speak, read, and write English/ Spanish
- Customer Relations
- Data Bases
- Data Entry
- Excellent Organizational Skills
- Filing
- Problem Solving
- Accurate Cash Handling
- Detail Oriented, Accurate, Flexible, and Reliable
- Microsoft Office- Outlook, Word, and Excel
- Multi-line Telephone System
- Web Research
- Word Processing and Typing
- Excellent Customer Service
- Dependable and Self-motivated
- Scanners, Digital Copier, and Fax Machine
- Critical Thinking
- Teamwork and Collaboration
- Willingness to Learn
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess
Tavern 1301
05.2023 - Current
Food Clerk
Safeway
06.2021 - Current
Lamar Community College
Barber from Barbering
Lamar Community College
Cosmetology from Cosmetology
Texas Virtual Acadamy At Hallsville K-12
High School Diploma
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