Iyke Idukpaye
Lagos,Lagos
Summary
Author, Strategist and Inventor, with over 20 years of advancement in Business development, Strategy; Programme management; Innovation management ; Sales and Global Channel Alliances, across cross-cultural and cross-continental leadership roles.
Extensive expertise in startup business development, service and product design as well as deep experience in delivery of financial services and payments platforms.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Country Director
OZE Nigeria Limited
lagos, Lagos
03.2021 - Current
- Built and setup the Nigeria business of OZE from market entry to over 150k users within 1 yr .
- Formed strategic partnerships and connected with potential clients to drive business development. Signed partnerships with 2 banks and ongoing engagement with another 4.
- Led continuous strategy development, leadership, team and knowledge building activities across coy.
- Developed highly effective team to drive marketing and transaction targets, surpassed all targets with desired times.
- Assisted with sales and marketing strategies to foster achievement of revenue goals. Developed brand and awareness initiatives on Social , Print and Broadcast media, i.e (OZE Build your own business radio program).
- Developed new business partnerships and clusters across three states (pilots) to test and expand the value proposition of the OZE platform for small businesses
- Built high performing DSA structure for effective acquisitions, sales loans, collections, user validation and app distribution network. Averaged 3000 transactions a day with each cohort of 15 DSAs and demonstrated that DSA acquisitions/trxs were 11x cheaper than digital.
- Conducted regular market/consumer research and analyzed business needs to fine-tune our business model while soliciting customer feedback for process improvements.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Founder/ Chief Solutions Architect
Trustedpayer Intermediary Services
Surulere, Lagos State
05.2018 - Current
- Owner and operator of Dispacha, Nigeria's No 1 online OnDemand logistics platform.
- Team lead service design and innovation.
- Defined and developed all end to end software design requirements
- Developed testing standards and templates for all software/platform release versions
- Manage all aspects of ensuring quality and regulatory compliance with local, national and international authorities .
- Established key operational initiatives to drive and maintain substantial business growth.
- Manage all aspects of service, circulation, marketing, advertising and new product development.
- Manage stakeholder and investor engagement
- Manage branding and all aspects of marketing communications
- Established and developed content development framework for all marketing and branding activities.
Group Business Integration Executive
United Bank For Africa Plc
Lagos , Lagos
11.2016 - 04.2018
- Overall responsibility for the identification, development, and replication of best practice IT standards, initiatives and business process innovations across the group's Africa business.
- Ensured that resource, processes , and profit models are aligned with business peculiarities and practices across the groups 20 plus country locations in line with the banks customer-first principle.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations in different subsidiaries in Africa.
- Engaged with the central banks of UEMOA and UMOA in French western and eastern Africa to secure approval for UBA to integrate segment core banking platforms as one for seamless and global customer account access and transactions anywhere across fourteen countries in both regions.
- Trained employees across Africa on business processes and opportunity identification methods.
- Assisted IT departments and customer service staff to improve client satisfaction.
- Researched competitors to build report of rising trends in Fintech markets.
- Worked one-on-one with departments to improve requirements specifications.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Mapped current business and operational processes and recommended areas for improvement.
- Achieved 95% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Liaised between management, sales team, development team and client to address any concerns or issues.
Group Head Strategy and Products
United Bank For Africa Plc
Lagos , Lagos
02.2011 - 11.2016
- Overall responsibility for Business & Personal banking strategy in the group; led design, development and marketing of consumer and small business products across Group.
- Implemented kick-starter activities and startup initiatives for personal banking business across all subsidiaries in Africa including Nigeria. Grew retail banking balance sheet by 100% to 600bn ($1.8bn) in 3 years.
- Informed supervisors and company leaders on markets and regional sales needs to meet customer expectations and maximize revenue.
- Collected customer and transaction data using various research methods to broaden results and optimize marketing strategies.
- Worked closely with all product development and IT departments across subsidiaries in Africa to create and maintain marketing materials for sales presentations and client meetings.
- Planned and executed events, marketing and product deployment programs across the group
- Conducted in-depth reviews of market conditions and customer preferences for liability and loan products.
- Studied demographic data to determine optimal bank targets, competitor offerings and tactics for persuading prospective customer.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Led company to successful product launch (of the NextGen account ) and growth by developing initial product design, roadmap and go-to-market strategy.
Head Segments & Virtual Products
United Bank For Africa
Lagos , Lagos
02.2010 - 01.2011
- Developed Mobile payments and Access to Finance Strategies for Group's financial inclusion commitments across Africa
- Engaged with Central Bank of Nigeria and other stakeholders to secure operational license for UBA mobile financial service UMO
- Managed average retail current portfolio growth of 40% to over 190bn in size circa Dec 2014.
- Implemented plans for new consumer products enhancements across the group including pricing strategies, branding and Segmentation. Developed first of its kind Current Account Campaign.
- Revamped and launched Lion Prime Suite of products, and the ‘UBA Products” Mobile App;
- Responsible for sales, across Nigeria, of all retail products; Liabilities, Remittances, Consumer Finance, Cards & E-Products
- Responsible for all MFS negotiations between bank and service providers across Group; i.e. UBA AFRICASH /Airtel Money, etc.
- Responsible for training of marketing staff on Sales & Marketing, Relationship Mgt & Product Cross Selling
- Developed Digital marketing and Communications strategy and plan for UBA retail bank: First phase- developed ‘UBA Retail’ Mobile app; UBA Social banking in pilot .
- Developed comprehensive retail banking strategy for UBA (Retail bank 2.0): Culminating in creation of Consumer Banking Group:Achieved 23% saving liability growth to 288bn and 40% current liability growth to 190bn.
Senior Strategy Consultant, Head Econ Intel/Operations Analyst
United Bank for Africa
Lagos, Lagos
02.2009 - 02.2010
- Oversight of all transformational strategies for operations excellence group wide;
- Managed Business intelligence office and published the bank's weekly market intelligence and advisory digest for business guidance.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Researched competitors to build report of rising IT trends in industry.
- Assessed impact of current branch operations processes on users and stakeholders and evaluated potential areas for improvement.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes. Implemented queuing and customer service system that reduced wait times in branches by 50%.
Projects Manager, Marketing & Strategy
Serco Group Uk
London, United Kingdom, United Kingdom
08.2007 - 09.2008
- Managed business transformation and creative teams in developing and executing integrated marketing programs, including market analysis, lead generation and key account penetration plans.
- Developed concept and strategy for Serco Knowledge and Innovation Center (SKIN)
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key government and client accounts.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Co-Managed program definition phase of £115 million UK Trade and Investment Services (UKTI) and NHS Choices scheme; Led proposition development team in developing business support products and customer insight
Geo-spatial Consultant
Mouchel Plc
London , London
01.2005 - 01.2007
- Used statistical analysis software and image analysis software to analyze images, including ESRI and MAPINFO.
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
- Determined location and dimensions of objects.
- Created effective maps, charts and other images based on project-specific requirements.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Completed surveys to ensure compliance with relevant Transport for london regulations.
- Performed geocoding to add terrain, street furniture and flood prone locations onto current maps.
- Changed and improved use of GIS data for Transport for london and City of London projects.
Geo-Spatial Consultant
Akins London
London , London
04.2005 - 05.2006
- Performed geocoding to add over 50,000 terrain, street furniture and built locations and structures onto current maps.
- Changed and improved use of GIS data for Transport for London and City of London projects.
- Collected, compiled or integrated Geographic Information Systems (GIS) data such as remote sensing or cartographic data for inclusion in map manuscripts.
- Mapped local assets such as land boundaries, Traffic service points and problem locations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Banking Oficer Business Development
First City Monument Bank Plc
Warri, Delta
07.2002 - 08.2003
- Provided leadership to new business development team while driving commercial targets on financial products .
- Increased interactions with customers, management and sales teams to better understand customer needs and recommend appropriate solutions.
- Established one-on-one meetings with clients to identify business hurdles and offered insight, including escalations to top management for for effective remedies.
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 100% target of long-term accounts in 6 months.
Assistant Banking Officer
Ecobank Plc
Warri , Delta
02.1999 - 07.2002
- Managed Small Business (SMB) desk; Prepared market analysis and analyzed transaction plans, covering all aspects of clients business from cash flows to costs to contract agreements.
- Assisted senior-level credit officers with complex loan applications.
- Developed prospects for new accounts by conducting 100 cold calls weekly.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
Certificate of Completion - Disruptive Strategy
HBX / Harvard Business School
Cambridge, MA 02.2017 - 06.2017
MBA - Business Administration And Management
Strathclyde Business School
Glasgow, Scotland, UK 09.2005 - 09.2007
Master of Science - Geographic Information
City University Of London
London United Kingdom 09.2003 - 05.2005
Bachelor of Science - Computer Science
University Of Benin
Benin City, Nigeria 09.1994 - 12.1998
Certificate of Completion - Business Analysis
Information Systems Board
London United Kingdom 08.2008 - 08.2008
Certificate of Completion - ITIL
APM GROUP
London United Kingdom 08.2008 - 08.2008
Corporate Finance Institute, Canada
Professional Development In:
01.2022 - 07.2022
Skills
Product Design & Development
Certification
Prince2 Practioner
Accomplishments
Patent ownership of invention of “An Electronic Intermediary for a Secure Escrow Service”
https://patents.google.com/patent/WO2014072846A1/en
Publication:
SPATIAL MULTIMEDIA APPLICATIONS: AN EVALUATIONOF ALTERNATIVE METHODS OFGEOREFERENCING MULTIMEDIARESOURCES SUCH AS VIDEOFOR PLANNING SCENARIOS
https://www.amazon.ca/SPATIAL-MULTIMEDIA-APPLICATIONS-ALTERNATIVE-GEOREFERENCING/dp/3639196627
Timeline
Corporate Finance Institute, Canada
Professional Development In:
01.2022 - 07.2022
Country Director
OZE Nigeria Limited
03.2021 - Current
Founder/ Chief Solutions Architect
Trustedpayer Intermediary Services
05.2018 - Current
Certificate of Completion - Disruptive Strategy
HBX / Harvard Business School
02.2017 - 06.2017
Group Business Integration Executive
United Bank For Africa Plc
11.2016 - 04.2018
Group Head Strategy and Products
United Bank For Africa Plc
02.2011 - 11.2016
Head Segments & Virtual Products
United Bank For Africa
02.2010 - 01.2011
Senior Strategy Consultant, Head Econ Intel/Operations Analyst
United Bank for Africa
02.2009 - 02.2010
Certificate of Completion - Business Analysis
Information Systems Board
08.2008 - 08.2008
Certificate of Completion - ITIL
APM GROUP
08.2008 - 08.2008
Projects Manager, Marketing & Strategy
Serco Group Uk
08.2007 - 09.2008
MBA - Business Administration And Management
Strathclyde Business School
09.2005 - 09.2007
Geo-Spatial Consultant
Akins London
04.2005 - 05.2006
Geo-spatial Consultant
Mouchel Plc
01.2005 - 01.2007
Master of Science - Geographic Information
City University Of London
09.2003 - 05.2005
Senior Banking Oficer Business Development
First City Monument Bank Plc
07.2002 - 08.2003
Assistant Banking Officer
Ecobank Plc
02.1999 - 07.2002
Bachelor of Science - Computer Science
University Of Benin
09.1994 - 12.1998
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