Iyliah Doe
Augusta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent skills in communication problem-solving and time management.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Nail Technician
Fyne Foot Care Center
11.2023 - Current
- Clean all rooms and Check patients into the room
- Prepare biopsy, matrix, and total matrix trays for toe or skin removal
- Assist the Doctor daily with removing sutures, clipping toenails, nail avulsions, and skin biopsies
- Answer phone calls from patients to address concerns, schedule, and reschedule appointments
- Enter Patients vitals, symptoms, medications, and allergens into patient database
- Daily stock medical supplies needed for the medical procedures at the patients appointments
- Accurately and efficiently sterilize medical equipment supplies in an autoclave
- Perform foot X-Rays on patients.
Dispatcher
Wow
12.2015 - 09.2023
- Monitor over 100 Technicians routes daily to ensure ETA is honored within scheduled timeframe
- Process over 50 incoming calls and text message requests daily from Technicians
- Took incoming calls daily from Customer Care Representatives to give ETA same day appointments and future day appointments
- Respond to email requests from Technicians to Add remove and re-sequence Technicians route
- Troubleshoot add and remove equipment on accounts
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Maintained updated and detailed records of calls in physical and electronic database
- Documented all changes in computer tracking system.
Customer Service Representative
T-Mobile
09.2014 - 11.2015
- Took over 300 incoming customers calls to resolve general and billing inquiries
- Process outbound calls to follow-up with customer about all ongoing service outages
- Actively sell company products to accommodate needs as well as wants
- Troubleshoot cellular devices, process upgrades, add and remove equipment on accounts
- Responded to customer requests for products services and company information
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Increased efficiency and team productivity by promoting operational best practices
- Identified issues analyzed information and provided solutions to problems.
Education
Nail Technician Certification -
Mary Negron School of Nails
01.2023
Associate of Science: Healthcare Reimbursement -
Virginia College
07.2012
High School Diploma -
Lucy Craft Laney High School
05.2009
Skills
- Customer Satisfaction
- Troubleshooting Analysis
- Equipment Inventory
- Sales
- Nail Technology
- HIPAA Compliance
- Patient-Focused Care
- Order Fulfillment
- Medical Billing
- Medical Office Administration
- Data Entry
- Medical Terminology
Timeline
Medical Assistant/Nail Technician
Fyne Foot Care Center
11.2023 - Current
Dispatcher
Wow
12.2015 - 09.2023
Customer Service Representative
T-Mobile
09.2014 - 11.2015
Nail Technician Certification -
Mary Negron School of Nails
Associate of Science: Healthcare Reimbursement -
Virginia College
High School Diploma -
Lucy Craft Laney High School
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