IYO MICHAEL-OSAGIE
Newton,MA
Summary
As an experienced HR Program Manager, I possess the skills and experience necessary to provide strategic input during program and project design and implementation sessions. I am skilled in utilizing workforce analytics to identify opportunities to innovate and drive business outcomes. I am also experienced in overseeing programs such as New Hire onboarding, University Relations, and implementing/supporting organization-wide culture initiatives, including employee listening sessions/surveys, focus groups, and action planning. I am adept at planning and executing culture events and programs in coordination with the VP of HR and the People Team. Additionally, I work closely with the business to provide timely implementation of programs and status reports to support the annual employee life cycle programs such as performance management, merit planning, and HR compliance training. I collaborate with the marketing team to prepare internal employee communications regarding HR policies and Newsletters. With exceptional problem-solving and troubleshooting skills, I can manage items as they arise that could impact the successful outcomes of projects and provide timeline regular updates. I am committed to performing other duties as assigned to ensure the successful execution of HR programs. With my unique combination of compassion and analytical process, I am confident that I can drive positive change while promoting social, political, and gender justice. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Results-oriented [Job Title] bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
PEABODY PROPERTIES
Brighton, South Boston, Mattapan, Roxbury & Dorchester MA, MA
01.2019 - Current
- Create, plan, lead and communicate with key stakeholders, partners, contractors and vendors
- Monitor and report the key interventions, transitional assistance, reasonable accommodation and supportive services
- Collect and issue updates on activities on fair housing including changes in legislation and national and regional strategies or action plans
- Liaise with community partners, program specialists and team members to provide overall technical guidance on matters of housing
- Create and maintain budgets.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Operations Manager
MASSACHUSETTE ADMINISTRATION FOR THE BLIND
HYDEPARK, MA
01.2018 - 01.2019
- New hire on-boarding
- Conduct employee listening sessions
- Directly supervised residential and relief counselors
- Coordinated, directed and operated overall residential support in accordance with DDS/DMH Program policy
- Interviewed, hired and evaluated employees with the participation of people we serve
- Planed events and activities for residents
- Oriented and trained employee
- Planed, assigned and directed tasks
- Addressed complaints and resolved problems
- Approved payroll for staff team.
- Analyzed data from daily reports to identify trends in production performance metrics.
TECHNOLOGY CENTER COORDINATOR
STEADFAST SOLUTIONS
Boston, MA
01.2014 - 01.2019
- Deliver program designs and result based management of technical projects, activities, and relevant operations of the technology center including administrative oversight, technical services and equipment management
- Provide leadership and mentorship to administrative technical staff in a team collaborative environment
- Interface with senior leadership to report on center activities while providing consulting services to minorities
- Demonstrated exceptional communication skills and the ability to interface professionally with all levels of staff
- Exhibited strong time management and organizational skills in a fast-paced, high-pressure environment
- Developed curriculums for after school programs for children
- Provided supervision for interns
- Facilitated informal resolution of workplace conflicts to help all parties to explore options and engage in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement
- Maintained neutrality and impartiality towards all parties and confidentiality within the process, gather information as appropriate, and help parties identify and understand issues and interests, explore options, and generate solutions to which all parties agree, draft agreements when requested
- Performed research and analysis and prepare opinions, studies, briefs, reports and correspondence
- Offered creative and expert advice on the best service or dispute resolution technique to meet the visitor's needs and requirements
- Where required, assisted in following up with the parties after informal resolution to receive feedback and to advise clients of further services
- Developed surveys, review survey results and provided report, as necessary.
RESIDENTIAL COUNSELOR
BAYCOVE HUMAN SERVICES
Boston, MA
01.2009 - 01.2013
- Administered medication
- Facilitated communication with parents, clinicians, staff and related service providers
- Reported and documented doctors' orders
- Conducted frequent fire drills
- Assisted in the development of behavior plans and intervention
- Advocated for client needs with regards to living and social skills.
PROBATION OFFICER INTERN
SUFFOLK SUPERIOR COURT
Boston, MA
01.2011 - 01.2012
- Assisted with professional evaluation and investigation of individuals within the jurisdiction of the Suffolk County Court System
- Supported caseload management of high and low risk offenders utilizing plans and principles set forth by county authority
- Conducted personal intakes prior to court proceedings, carried out dispositions, and initiated 'From and Afters' by contacting state prisons to determine inmate parole eligibility and wrap-up dates
- Performed 1,000+ complex records management including for Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI)
- Established several small businesses in growth industries, focusing on sales and operational excellence.
RESIDENTIAL COORDINATOR
BAMSI
Brockton, MA
01.2017
- Assisted, organized and supervised individuals in the residential facility
- Complete weekly payroll
- Create budgets for program
- Complete yearly reports
- Organized frequent community activities for individuals to help individuals acquire important life skills
- Oversaw internal human right affairs and reports
- Provided crisis intervention and investigation
- Prepared incident reports, client improvement logs and shift logs.
PROJECT MANAGER CONSULTANT
MERCY GRACE FOUNDATION
Edo State, Nigeria
01.2016
- Provided high-level leadership for managing various complex infrastructure projects from concept through execution and completion
- Responsible for all project deliverables including assessment, cost estimation, scheduling, budget management, project design, and resource allocation
- Analyzed project risks and developed resolutions to potential issues while managing project framework and methodology
- Developed project documentation and metrics for reporting to upper management.
CRIMINAL CASE OBSERVER
STATE HOUSE HIGH COURT
Edo State, Nigeria
01.2007
- Provided strategic support performing complex statewide criminal case studies including in-depth legal research for members of the judiciary
- Monitored weekly court proceedings and rulings while observing for compliance and accuracy of legal documentation
- Performed a variety of administrative tasks and assisted with dockets and other special projects as assigned
- Gained deep understanding of criminal cases and decisions in judgment by shadowing the chief justice
- Demonstrated strong knowledge of practices, procedures and legal terminology related to the court system.
Education
Master of Arts (MA) - Peace and Conflict Resolution
UNIVERSITY OF MASSACHUSETTS
01.2015
Bachelor of Arts (BA) - Criminal Justice
UNIVERSITY OF MASSACHUSETTS
01.2012
Skills
- Human services
- Qualitative Analysis
- Leadership Communication
- Written and oral communication
- Gender Equality & Empowerment
- Criminal Justice Proceedings
- Project Management
- Program/Case Management
- Administrative Management
- Reporting & Documentation
- Problem Resolution
- International relations
- Health and Safety Compliance
- Customer Service
- Customer Retention
- Performance Monitoring
- Organizational Management
- Contract Management
- Document Control
- Maintenance Planning
- Incidents Management
- Logistics Oversight
- Labor Relations
- Process Improvement
- Inventory Management
- Workflow Optimization
- Performance Reporting
- Program Administration
- Corporate Partnerships
- Budget Development and Management
Certification
- Mediation Skills Training
- NIVMAP Certified (self-defense)
- Various Mass Housing Training and HUD Trainings
Timeline
Operations Manager
PEABODY PROPERTIES
01.2019 - Current
Operations Manager
MASSACHUSETTE ADMINISTRATION FOR THE BLIND
01.2018 - 01.2019
RESIDENTIAL COORDINATOR
BAMSI
01.2017
PROJECT MANAGER CONSULTANT
MERCY GRACE FOUNDATION
01.2016
TECHNOLOGY CENTER COORDINATOR
STEADFAST SOLUTIONS
01.2014 - 01.2019
PROBATION OFFICER INTERN
SUFFOLK SUPERIOR COURT
01.2011 - 01.2012
RESIDENTIAL COUNSELOR
BAYCOVE HUMAN SERVICES
01.2009 - 01.2013
CRIMINAL CASE OBSERVER
STATE HOUSE HIGH COURT
01.2007
Master of Arts (MA) - Peace and Conflict Resolution
UNIVERSITY OF MASSACHUSETTS
Bachelor of Arts (BA) - Criminal Justice
UNIVERSITY OF MASSACHUSETTS
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