Iyonna Stricklin
Douglasville,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Cold Caller
Heavy Hammer
Douglassville, GA
05.2024 - Current
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Conducted research of prospective clients in order to identify decision makers and contact them directly.
- Established rapport with prospects quickly via telephone conversations and built trust-based relationships with them within a short period of time.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
CUSTOMER SOLUTIONS AGENT
Change Health Care
Douglasville, Georgia
09.2022 - 04.2024
- Outbound calls to medical offices/facilities, requesting or negotiating specific medical records, to be retrieved within a specified period.
- Scheduling of chart retrieval via Electronic Medical Record options, or requesting the office to fax or mail the requested chart copies.
- Escalate and follow up with internal business partners regarding issues impacting successful retrieval of charts, as well as support to expedite completion of charts received within project completion dates.
- Read from scripts to promote uniformity and consistency in communications.
- Obtained and examined relevant information to assess the validity of complaints and determine possible causes.
- Navigated multiple computer systems and applications, and utilized search tools to find information.
CUSTOMER SERVICE ADVISOR
Startek
Douglasville, Georgia
05.2021 - 06.2022
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Updated and maintained the database with accurate customer information and timely data entry.
- Followed up with customers regarding product functionality and overall satisfaction.
CUSTOMER SERVICE ADVISOR
Concentrix
Douglasville, Georgia
09.2018 - 05.2021
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Developed relationships with customers through proactive follow-up on orders.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
FRONT END SUPERVISOR/INVENTORY CONTROL
Bed Bath and Beyond
Douglasville, Georgia
05.2017 - 11.2018
- Completed point-of-sale transactions, maintaining control of cash at registers
- Reviewed inventory to check quality and quantity and meet established standards and specifications
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Answered questions regarding store and merchandise
- Inventoried stock and requisitioned new inventory
- Computed sales prices, total purchases and received and processed cash and credit payment
- Opened and closed cash registers, balanced cash drawers and made deposits.
KEY HOLDER/ AUTHORIZED DEALER
Metro PCS
Douglasville, Georgia
07.2016 - 05.2017
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
Education
HIGH SCHOOL DIPLOMA -
Louisville High School
Louisville, MSSkills
- Customer Service
- Call Management
- Inbound and Outbound Calling
- CRM Software
- Active Listening
- Time Management
Timeline
Cold Caller
Heavy Hammer
05.2024 - Current
CUSTOMER SOLUTIONS AGENT
Change Health Care
09.2022 - 04.2024
CUSTOMER SERVICE ADVISOR
Startek
05.2021 - 06.2022
CUSTOMER SERVICE ADVISOR
Concentrix
09.2018 - 05.2021
FRONT END SUPERVISOR/INVENTORY CONTROL
Bed Bath and Beyond
05.2017 - 11.2018
KEY HOLDER/ AUTHORIZED DEALER
Metro PCS
07.2016 - 05.2017
HIGH SCHOOL DIPLOMA -
Louisville High School
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