Iyonna Walker
Houston,TX
Summary
Highly skilled Representative with experience in data entry, customer service, and knowledge of advanced technology. Strengths include data analysis, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Overview
5
5
years of professional experience
Work History
Remote Care Team Representative
Sedgwick Claims Management
Houston, Texas
10.2023 - Current
- Provided excellent customer service and empathy to external customers and internal support to assigned teams.
- Acted as a liaison between customers and team members; directed calls to appropriate escalation paths as needed.
- Provided detailed notes on phone calls, and tracked and coded documentation according to standard processes.
- Educated and informed customers about processes, timelines and status of inquiries via multiple communication channels such as chat, call and email.
- Received and responded to 80+ live chats, emails and phone calls in a timely manner.
Hybrid Data Entry Clerk
Orangetheory Fitness
Houston , TX
11.2022 - 11.2023
- Responded to inquiries from clients and staff regarding data entry and information management.
- Entered, verified, and maintained data from various sources into the company's database with accuracy and speed.
- Conducted quality control checks on data to ensure integrity and compliance with company policies.
- Assisted in organizing and maintaining filing systems, both physical and electronic.
- Scanned documents into appropriate databases for storage purposes.
Style Consultant
Target
Houston, TX
06.2021 - 11.2022
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Developed a loyal client base through exceptional customer service and tailored styling advice.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
Cashier
K&G Fashion Superstore
Houston, Texas
04.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Alief Taylor High School
Houston06-2017
Skills
- Proficient in data entry
- Excellent attention to detail and accuracy
- Time Management
- Strong organizational skills
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Critical thinking and Problem solving
- Strong communication skills
- Excellent Active listening skills
Timeline
Remote Care Team Representative
Sedgwick Claims Management
10.2023 - Current
Hybrid Data Entry Clerk
Orangetheory Fitness
11.2022 - 11.2023
Style Consultant
Target
06.2021 - 11.2022
Cashier
K&G Fashion Superstore
04.2019 - 04.2021
High School Diploma -
Alief Taylor High School
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