CHIDUBEM OKAM
Albuquerque,NM
Summary
Master of Business Administration with a passion for operations and care for long term operations for business facilities. Offer an entrepreneurial attitude with proven abilities in strategic business planning, financial management, marketing, and operational management. Diverse background in retail management and team leadership with the ability to motivate teams and lead by example to implement a strong sense of mission and purpose that aligns with corporate values. Skilled in identifying and capturing new clients through targeted marketing and negotiation skills. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Avis
06.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Trained new Customer Service Representatives on company policies, and best practices.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Operation Manager
Avis Budget Car rental — Sun port Albuquerque Airport
01.2020 - 01.2021
- Strategic planning and improvement of organizational initiatives and direction, managing ethical and compliance standards and practices.
- Managed and oversee our shareholders, employees, and responsibilities.
- Monitored seasonal trends, stats, and site metrics
- Achieved and increased annual bonuses based on site and managerial performances.
- Assigned corrective action plans and followed up on employee performance.
Assistant Manager
Walmart Supercenter Carlsbad nm
01.2016 - 01.2020
- Strategic planning, organizational initiatives and direction, financial reports, and Budget monitoring.
- Delegated assignments, projects, and tasks to employees under leadership.
- Demonstrated adaptability by finishing goals to meet customers' demands.
- Influence and communication — building trust and alliance with all stakeholders in the organizations-
- Audited financial reports and monitored budgets.
SOS Employment services -Baker Hughes Petro lite and Chemical services | Schlumberger oilfield services
01.2012 - 01.2016
Education
Master of Business Administration - Healthcare Administration
University of Southwest
Hobbs, NM01.2015
Bachelors - Global business management and marketing
University of Southwest
Hobbs, NM01.2012
Skills
- Business Administration: graduate with a master's in business administration with a focus on integrating holistic practices in business operation plans, Proficient in program administration including budget, marketing, sales, and strategic planning
- Community Building: Skilled at developing community cohesion Spiritual leader with a history of providing counseling and ministry to diverse populations Highly experienced in assisting and executing needed projects with time focused
- Leadership: A proven leader of both paid staff and volunteers in sales, financial, and church settings through driving collaboration, enthusiasm, and accountability
- Business and Financial Planning: Offer strong business and financial acumen with experience leading startups, small business development and corporate leadership Skilled in all areas of business development including strategic planning, budgeting, goal setting, scheduling, and execution
- Quality Management: Highly analytical with strong attention to detail to ensure a high level of employee performance and superior quality of services for clients
- Technology: Proficient with computers and software, able to implement EMR/EHR systems and train staff on usage
- I also have experience forklifting and have Class A CDL Driver license
Timeline
Customer Service Representative
Avis
06.2020 - 08.2021
Operation Manager
Avis Budget Car rental — Sun port Albuquerque Airport
01.2020 - 01.2021
Assistant Manager
Walmart Supercenter Carlsbad nm
01.2016 - 01.2020
SOS Employment services -Baker Hughes Petro lite and Chemical services | Schlumberger oilfield services
01.2012 - 01.2016
Master of Business Administration - Healthcare Administration
University of Southwest
Bachelors - Global business management and marketing
University of Southwest
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