Iyshia Tims
Homer,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
General Dynamics IT
Bossier City, LA
07.2019 - Current
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored new employees on procedures and policies to maximize team performance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Manager in Training
Hibbett Sporting Goods
Bossier City, LA
07.2015 - 06.2019
- Developed and implemented training plans for new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Utilized technology to engage customers. identify needs and present solutions.
- Resolved customer issues efficiently to build loyalty.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Jewelry Consultant
Gordon's Jewelers
Bossier City, LA
11.2018 - 04.2019
- Greeted customers in person and on the phone, answered questions, and provided assistance.
- Created marketing materials to promote products or services offered by the store.
- Provided customers with detailed product knowledge and advice regarding jewelry selection.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Worked with gold, silver and platinum to produce high-quality pieces.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Developed relationships with clients to increase sales opportunities.
Education
Bachelor of Science - Psychology
Louisiana State University At Alexandria
Alexandria, LA08-2023
Skills
- Information Security
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Computer Proficiency
- Research
- Schedule Management
- Inventory Control
- Staff Leadership
- Account Updating
- Microsoft Outlook
Timeline
Customer Service Representative
General Dynamics IT
07.2019 - Current
Jewelry Consultant
Gordon's Jewelers
11.2018 - 04.2019
Manager in Training
Hibbett Sporting Goods
07.2015 - 06.2019
Bachelor of Science - Psychology
Louisiana State University At Alexandria
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