Iyss Fields
Virginia Beach ,VA
Summary
Dynamic and results-oriented professional with a proven track record at Taco Bell, enhancing customer satisfaction and streamlining operations. Skilled in food preparation and customer service, demonstrating exceptional teamwork and problem-solving abilities. Excelled in fast-paced environments, significantly contributing to sales growth and operational efficiency.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fast Food Team Member
Taco Bell
10.2024 - 01.2025
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
Sales Associate
Sports Center
06.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Personal Care Assistant
Hand & Heart
03.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
High School Diploma -
Allison Steele Learning Academy
Schertz, TX05-2021
Skills
- Cleanliness
- Food preparation
- Safe food handling
- Order taking
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Project scheduling
- Project planning and development
Certification
- Certified Customer Service Professional (CCSP)
- Microsoft Office Specialist (MOS) - Microsoft.
- Virginia Driver's License
- Personal Care Aide Certification (PCA)
- Google Project Management, Professional Certificate – Coursera and Google.
Timeline
Fast Food Team Member
Taco Bell
10.2024 - 01.2025
Sales Associate
Sports Center
06.2023 - 08.2024
Personal Care Assistant
Hand & Heart
03.2023 - 06.2023
High School Diploma -
Allison Steele Learning Academy
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