Iyss Grant
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Polite and positive ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate/Sales
European Wax Center
05.2024 - Current
- Greeted and checked in guests, ensuring apositive first impression and providing excellent customer service
- Maintained accurate guest records and reservation information using computerized systems
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Implemented the customer loyalty program resulting in XX% increase in repeat business
- Collaborated with team members to achieve daily sales targets and meet performance goals
FOH Team Member
Chick-fil-A Restaurants
11.2023 - 05.2024
- Effectively communicated daily specials, menu items, and promotions to customers, resulting in increased sales
- Managed cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders to tables & deliveries
- Worked collaboratively with other FOH team members to provide seamless service during busy periods
- Resolved customer complaints or concerns promptly and professionally to ensure guest satisfaction
Target Team Member
Target
06.2023 - 08.2023
- Performed inventory management tasks such as receiving shipments, restocking shelves, and conducting regular stock checks
- Collaborated with the visual merchandising team to create appealing store layouts that increased foot traffic
- Developed strong relationships with repeat customers resulting in increased loyalty
- Maintained accurate records of merchandise returns and exchanges for proper tracking and reporting purposes
- Pushed and stocked product in multiple departments and consistently met time targets.
Team Member
Krispy Kreme
03.2021 - 02.2023
- Prepared and served food and beverages according to Krispy Kreme's standards, ensuring quality and consistency
- Operated cash register accurately, handling transactions with precision while maintaining a balanced drawer at the end of each shift
- Collaborated with team members to ensure smooth operations during peak hours, effectively managing high volume of orders
- Assisted in training new crew members on company policies, procedures, and best practices for delivering excellent customer service
- Participated in promotional activities such as sampling events or product launches to increase brand awareness
- Managed inventory levels by monitoring stock levels of ingredients, notifying management when supplies needed replenishment
Education
High school diploma -
Bronx Academy Of Health Careers
Bronx, NY06.2021
Skills
- Upselling
- Food Service
- Stocking
- Basic math
- Scheduling
- Receptionist
- Cashiering
- Phone etiquette
- Adaptable mindset
- Cleanliness standards
- Guest satisfaction
- Positive demeanor
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Associate/Sales
European Wax Center
05.2024 - Current
FOH Team Member
Chick-fil-A Restaurants
11.2023 - 05.2024
Target Team Member
Target
06.2023 - 08.2023
Team Member
Krispy Kreme
03.2021 - 02.2023
High school diploma -
Bronx Academy Of Health Careers
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