Iyss Grant
Bronx,NY
Summary
Hospitality and customer service professional with 4+ years of experience across front desk, food service, and retail operations. Skilled in guest relations, scheduling, and POS transactions, as well as back-of-house support, inventory management, and team training. Recognized for adaptability, strong communication, and reliability in high-volume, fast-paced NYC environments.
Overview
4
4
years of professional experience
Work History
Barstia/Expo
Din Tai Fung
12.2024 - 08.2025
- Prepared and served specialty coffee and tea beverages with 98% order accuracy.
- Supported expo operations by coordinating 100+ daily food orders between BOH and FOH, ensuring timely service.
- Maintained cleanliness and organization in a high-volume environment handling 500+ guests per day.
- Trained 3 new team members, encouraging consistency and efficiency during peak hours.
Front Desk/Sales Associate
European Wax Center
07.2024 - 11.2024
- Welcomed and checked in 50+ guests daily, creating a professional first impression.
- Scheduled and confirmed client appointments with speed and accuracy.
- Handled payments and POS transactions with 100% accuracy.
- Promoted memberships and products, boosting repeat client visits.
FOH Team Member
Chick-fil-A Restaurants
11.2023 - 07.2024
- Served 200+ customers per shift with consistent speed and hospitality.
- Promoted menu specials to drive sales during peak hours.
- Trained and supported new FOH staff in service and cleanliness standards.
- Coordinated with kitchen team to ensure timely and accurate orders.
General Merchandiser
Target
06.2023 - 09.2023
- Performed inventory management tasks including receiving, stocking, and organizing 100+ products per shift.
- Assisted 50+ customers daily with locating items and completing purchases, ensuring a positive shopping experience.
- Maintained store cleanliness and compliance with safety standards across multiple departments.
Team Member
Krispy Kreme
03.2021 - 02.2023
- Prepared and served food and beverages according to Krispy Kreme's standards, handling 200+ orders per shift.
- Ensured quality and freshness of products by monitoring baking and preparation processes.
- Delivered excellent customer service, assisting dozens of guests per hour during peak rushes.
- Supported team members in maintaining cleanliness and organization in a fast-paced environment.
Education
High school diploma -
Bronx Academy Of Health Careers
The Bronx, NY06.2021
Skills
- Customer Service & Guest Relations
- Front Desk Operations & Scheduling
- POS & Cash Handling Accuracy
- Team Training & Mentorship
- Multitasking in High-Volume Environments
- Conflict Resolution & Problem Solving
- Adaptability & Reliability
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Barstia/Expo
Din Tai Fung
12.2024 - 08.2025
Front Desk/Sales Associate
European Wax Center
07.2024 - 11.2024
FOH Team Member
Chick-fil-A Restaurants
11.2023 - 07.2024
General Merchandiser
Target
06.2023 - 09.2023
Team Member
Krispy Kreme
03.2021 - 02.2023
High school diploma -
Bronx Academy Of Health Careers
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