Highly motivated professional dedicated to embracing new challenges and enhancing organizational brand. Demonstrated strong work ethic and adaptability while thriving under pressure. Excelled in mastering new skills independently and fostering effective interpersonal relationships.
Overview
8
8
years of professional experience
Work History
ICQA LEAD
Macys Fullfillment Center
China Grove, North Carolina
06.2026 - Current
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Utilized various software and tools to streamline processes and optimize performance.
Night Shift Startup ICQA manager
Macys Fullfillment Center
China Grove, NC
02.2026 - 06.2026
Oversaw inventory accuracy and team performance during overnight shifts.
Led all night shift ICQA (Inventory Control & Quality Assurance) operations with full responsibility and no direct onsite management oversight.
Managed nightly workflow, staffing priorities, and task delegation to ensure shift goals were completed efficiently.
Managed nightly workflow, staffing priorities, and task delegation to achieve shift goals on time.
Monitored KPIs such as accuracy rates, productivity, and completion targets, implementing corrective actions when needed.
Ensured compliance with company safety policies, operational procedures, and quality standards during overnight operations.
Trained and coached team members, enhancing productivity and accuracy in job performance.
Acted as primary decision-maker for operational issues, staffing adjustments, and urgent shift needs during nights.
Communicated shift performance and inventory issues to upper management and day leadership, ensuring seamless operational continuity.
Developed excel reports to enhance visibility of inventory status during audits. that are auto updated for tracking inventory for our yearly audit cycle count, as well as building a lost in warehouse excel tracker for finding our lost product and getting the lost $ amount down as a building.
Maintained smooth shift operations in a fast-paced warehouse environment while meeting deadlines independently.
ICQA LEAD
Macys Fullfillment Center
China Grove, North Carolina
05.2025 - 02.2026
ICQA Lead | Launch Team Veteran
High-performing inventory specialist with a unique background as a founding hire at Macy's China Grove. Expert in building quality assurance departments from scratch, leading teams through site transitions, and driving inventory accuracy. Combines deep technical knowledge of ICQA workflows with the adaptability required to scale a new, high-volume distribution center. Spending a lot of time as the temporary analyst as well as first hired as an ICQA Trouble Shooter and learning the ins and outs of Troubleshooting before becoming Lead.
Executed daily operational tasks to ensure accuracy and reliability in inventory management.
Developed and implemented innovative strategies that improved team effectiveness and project outcomes.
Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
Loader/Unloader
R&l carriers dock worker
China Grove, NC
03.2025 - 05.2025
Operated forklifts to efficiently move, load, and unload freight within distribution centers and warehouses, ensuring timely processing of shipments. Adhered to safety protocols, handled materials properly, and maintained equipment to support safe and effective operations. Forklift drivers managed product storage and streamlined the shipping process. Attention to detail and the ability to work in a fast-paced environment are essential, along with teamwork to meet deadlines. Contributed to logistics and transportation operations by ensuring smooth shipping processes and accurate product storage.
Utility Technician
Carolina Beverage Group
Mooresville, NC
09.2023 - 03.2025
As a knowledgeable Warehouse Technician with hands-on experience in a high-paced packaging environment for Monster Energy, I possess a strong understanding of SAP and its applications in warehouse operations. Coordinated manufacturing, shipping, and receiving processes and provided lead support during team absences. Operated and troubleshot six different machines, including A Case Packer Douglas, Graphic Packing instrument, A KHS Filler, and others, contributing to efficient warehouse operations. Maintained production flow on the line while diagnosing and resolving machine issues, ensuring seamless operations within beverage manufacturing.
Operated packaging machinery in a fast-paced beverage production environment.
Conducted routine maintenance on equipment to ensure optimal performance.
Oversaw production lines to uphold quality standards throughout beverage processing.
Machine Operator
Prime Beverage Group
Kannapolis, NC
04.2023 - 07.2023
Managed palletizer and depalletizer on line 1, trained new employees in palletizing operations to ensure consistent output.
Operated machinery to produce beverage products, contributing to overall production goals.
Monitored equipment performance, identifying issues to maintain smooth operations.
Managed the palletizer and depalletizer on line 1, training new employees in palletizing operations.
Machine Operator
Carolina Beverage Group
Mooresville, NC
03.2022 - 03.2023
Operated machinery at CBG plant, resolving malfunctions swiftly and changing spice film rolls to maintain production flow.
Operated machinery at CBG plant, ensuring quick resolution of malfunctions and changing spice film rolls for can production.
Monitored equipment performance to identify issues and ensure continuous operation.
Conducted routine maintenance on machines, minimizing downtime and enhancing reliability.
Area Supervisor
Boral
Salisbury, NC
11.2021 - 02.2022
Monitored production lines to reduce downtime, maintaining continuous workflow and operational efficiency.
Supervised daily operations in concrete production facilities, ensuring optimal performance and adherence to quality standards.
Ensured compliance with safety regulations and company policies.
Coordinated schedules and workflows among team members and departments to enhance collaboration and streamline processes.
Warehouse Lead
Carolina Beverage Group
Mooresville, NC
06.2019 - 11.2021
Supervised daily warehouse operations and ensured compliance with safety standards.
Operated machine while directing team on tasks and training new operators for seamless transitions during paperwork absences., Filled forklift positions to ensure continuous operation of the production line. to help keep the line running all while maintaining consistent upkeep by 15-20 employees.
Trained new employees on warehouse procedures and safety protocols.
Developed knowledge of SAP systems and their applications.
Operated machine while directing team on tasks and training new operators for seamless transitions during paperwork absences., Filled Into Forklift spots to help keep the line running all while maintaining consistent upkeep by 15-20 employees.
Pizza Hut Team Member/ Lead
Pizza Hut
03.2018 - 12.2018
Led team in maintaining clean walk-in freezer, preparing and boxing pizzas, washing dishes, and pre-making dough for future orders while managing calls and employee scheduling.
Prepared food items according to company recipes and standards.
Ensured cleanliness of workstations and dining areas throughout shifts to enhance customer experience.
Guided customers with menu selections and order placements to improve service satisfaction.