Izabel Chavez
Summary
Dynamic management professional with over three years of experience in guiding teams, enhancing operations, and driving organizational success in fast-paced environments. Expertise in logistics, scheduling, and staff development, with a strong emphasis on optimizing workflows and elevating performance. Recognized for exceptional leadership and problem-solving abilities, along with a commitment to fostering strong, collaborative team cultures. Eager to contribute energy, operational acumen, and a team-first mindset to effectively tackle new challenges.
Overview
6
6
years of professional experience
Work History
Supervisor
NFCI Logistics
01.2021 - 08.2025
- Supervised daily delivery operations, ensuring on-time, accurate package deliveries in line with performance standards.
- Managed and motivated a team of delivery associates through training, coaching, and performance feedback.
- Coordinated route planning and dispatching to maximize coverage while reducing drive time and fuel costs.
- Monitored KPIs including delivery success rate, on-time performance, and scan compliance.
- Enforced company safety protocols and DOT compliance with safety briefings and incident reviews.
- Conducted onboarding and certification training for new hires, ensuring readiness for solo delivery.
- Oversaw vehicle maintenance scheduling, ensuring all vans met operational and branding standards.
- Implemented process improvements that reduced failed delivery attempts and increased customer satisfaction.
Admissions Representative
Ultimate Medical Academy (UMA)
05.2019 - 06.2021
- Met performance goals in a hybrid environment while managing high-volume client communications.
- Conducted interviews with prospective students, guiding them through enrollment and available resources.
- Utilized Microsoft Office Suite, Teams, and CRM tools to maintain records and streamline communications.
- Delivered excellent customer service by resolving student concerns and connecting them to appropriate resources.
- Facilitated student enrollment processes through effective communication and relationship-building strategies.
- Evaluated prospective students' qualifications to determine program suitability and admission eligibility.
- Maintained confidentiality of applicant information during the admissions process, exhibiting professionalism and adherence to institutional guidelines at all times.
- Enhanced department productivity by implementing new strategies to streamline communication between team members.
- Streamlined data entry processes for improved efficiency and reduced errors.
Education
High School Diploma -
Blue Valley Northwest
Overland Park, KS2017
Associate of Arts -
Hillsborough Community College
Tampa, FL01-2024
Skills
- Microsoft Office proficiency
- Consultative selling
- Effective product presentation skills
- Outreach strategy development
- Account management expertise
- Strategic Business Development
- Strong Verbal & Written Communication
- Team Leadership & Staff Development
- Performance Monitoring
- Safety & Compliance
- Training & Onboarding
- Staff management
- Customer service
- Goal oriented
- Business administration
- Multitasking
- Excellent communication
- Organizational skills
- Logistics coordination
Timeline
Supervisor
NFCI Logistics
01.2021 - 08.2025
Admissions Representative
Ultimate Medical Academy (UMA)
05.2019 - 06.2021
High School Diploma -
Blue Valley Northwest
Associate of Arts -
Hillsborough Community College