Izabel Cristine Kurbhi de Oliveira
Windermere,Estados Unidos
Summary
Lawyer, graduate of Santa´s Cecilia University, specialist in International Law. Experience developed in the commercial area in addition to strategic planning and negotiation. Solid motivation for the leadership of multidisciplinary groups, focusing on solving internal and external issues involving departments, suppliers and customers through courses and workshops. Great knowledge of the development of strategic planning and corporate business plans, mainly in provision of services to companies with outsourced logistic and foreign trade departments. Skill in the formation of strategic partnerships involving new businesses and provision of services, as well as developing and complementing product portfolios. Strong experience in shipping industry, working in prospection, retention of active customers and development of new business, focusing on the expansion of market share of the company with great sales results and, minimizing turnover, positively impacting the financial results of the company. Served as Customer Service and Sales Executive at of NYK Line do Brasil (Nippon Yusen Kaisha) over 11 years. Served as Business Development at of CMA CGM Paraguay during 2 years and 5 months.
Sales and business development professional with proven track record in identifying growth opportunities and fostering client relationships. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in strategic planning and lead generation.
Overview
17
17
years of professional experience
Work History
Business Development
CMA CGM PARAGUAY
08.2018 - 02.2021
- Identify through market research and statistics analysis the market size for import and export between Paraguay and Brazil
- Identify the participation of each modal utilized for these shipments : road, air, rail and maritime
- Identify the main exporters and importers of each country for these shipments
- Developed specific strategies for niche markets to increase revenues and grown in terms of business expansion
- Making strategic business decisions
- Implement cost saves initiatives
Sales Executive
NYK LINE DO BRASIL
04.2011 - 08.2018
- Visited and called for customers for product pipeline exhibitions to obtain results
- Aimed to earn consequent growth in market share
- Main customers were beneficial cargo owners, local and international freight forwarders
- Implemented several actions to achieve results in addition to the implementation of strategic planning as a means of brand consolidation in Rio Grande do Sul and Sao Paulo states
- Organized meetings with exporter and importer customers, together with internal departments in order to present new business opportunities, which would lead to success and positive impacts on our results
- Worked in many sectors were presenting negative results, in which the main objective was market recovery and market share, such as the city of Novo Hamburgo-RS and Caxias do Sul-RS, sectors that presented important growth after we took on these cities with our work
- Within the market strategy, worked close with the main customers, performing the sales and container stock monitoring to ensure no interruption in the initiated process
- Developed specific strategies for niche markets with Regional Product Management to bring new volumes, profitability and support in the achievement of the targets
- Interacted with other internal departments to align objectives, customer portfolio development through statistics analysis and other internal reports
- Implemented and managed commercial performance (market analysis, strategy development, monitor and report on KPIs)
- Responsible for the strategic planning of each quarter of assigned customers portfolio for more precision in the results of implemented strategies at medium term
- Completed the monthly analysis of assigned customers portfolio for assessing results, identifying possible needs for rectification and changes in strategies
- Interacted with foreign offices of NYK Line for sales lead development, to generate new business to the company
- Held meetings with main customers: international removals, leather, lumber, pulp, foodstuff, cotton industries and also freight agents in order to consolidate partnerships and potentially identify competitors’ advance
- Held meetings with strategic customers to develop new logistics products, adding value in the process and granting new profitable business, supporting the results of the company
Customer Service Representative
NYK LINE DO BRASIL
05.2007 - 03.2011
- Performed customer service, inside sales, and problem-solving duties
- Strived to meet goals and execute strategic planning
- Improved the active customers of inside sales portfolio in 89% compared with previous year
- Developed and implemented KPIs to the customer service department
- Acted to improve the customer service experience, with action plans to have better results on time response and attendance aligned with SLA established for each customer, resulting in 97% of customers more than satisfied accordingly to annual survey
Trainee
ISL Group
04.2006 - 02.2007
- Responsible for BL draft, daily contact with Carriers and NVOCC and also daily follow up with their main customer Pirelli Pneus
- Handling documents like Bill of Lading, Certificates and Correction Letters
- Responsible for shipments confirmations, EDI and bookings request and confirmation
Lawyer at my own office
10.2003 - 04.2006
- Acting in the Legal area in the evaluation of documentary and oral evidence, conducting Labor, Criminal and Civil hearings, preparation of appeals and dispute of actions, with experience extrajudicially
- Responsible for promoting the defense of the customers in all actions, bringing together the corresponding documents, instruct witnesses and presumpities and draw up the actions in favour
- Presentation of opinions, monitoring of processes and preparation of notifications judicial and extrajudicial agreements, making friendly agreements or promoting legal proceedings
- Experience in zeal for customer objectives and in the maintenance and integrity of their assets, facilitating business, preserving individual and collective interests, according to ethical principles
- Development of theses and writing of documents for customer defense, enabling the closure of proceedings
Education
Bachelor’s in Law - International Law
Santa´s Cecilia University
12.2001
Skills
- Computer skills
- Administrative support
- Microsoft Word
- Document management
- Confidential document control
- Internal communications
- Microsoft outlook
- Verbal and writing communication
- Database entry
- Account management
Complementary Education
Successful Negotiation: Essential Strategics and Skills, 04/01/22, Michigan University
Languages
English
Professional Working
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Business Development
CMA CGM PARAGUAY
08.2018 - 02.2021
Sales Executive
NYK LINE DO BRASIL
04.2011 - 08.2018
Customer Service Representative
NYK LINE DO BRASIL
05.2007 - 03.2011
Trainee
ISL Group
04.2006 - 02.2007
Lawyer at my own office
10.2003 - 04.2006
Bachelor’s in Law - International Law
Santa´s Cecilia University
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