Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Izabel Garcia

Lancaster,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative /Kennel Assistant

ANIMAL MEDICAL CENTER OF THE ANTELOPE VALLEY
06.2021 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.
  • Educated clients and answered questions regarding dietary products, medications and supplies.
  • Answered telephones and performed administrative duties to assist receptionist during busy periods.
  • Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Assisted senior staff with blood analyses and physical assessments.
  • Answered owner animal health questions and advised on best care practices.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Restrained animals for examination and treatment.
  • Prepared animals for surgical procedures.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

LEARN FOR LIFE CHARTER HIGH SCHOOL
16921 E AVENUE O SUITE H, PALMDALE, CA 93591
03.2020

Skills

  • Microsoft Word
  • Special Requests
  • Credit Card Payment Processing
  • Customer Relations
  • Active Listening
  • Clerical Support
  • Multi-Line Phone Talent
  • Workflow Processes
  • Greeting Visitors
  • Critical Thinking
  • Typing Proficiency
  • Information Updates

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative /Kennel Assistant

ANIMAL MEDICAL CENTER OF THE ANTELOPE VALLEY
06.2021 - 07.2023

High School Diploma -

LEARN FOR LIFE CHARTER HIGH SCHOOL

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Izabel Garcia