Izabel Landeros
Grand Junction,CO
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
11.2022 - Current
- Helped wide age range of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers question & comments, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Freddys Frozen Custard
02.2022 - 08.2022
- Restocked and organized merchandise in front lanes
- Operated cash register to record transactions accurately and efficiently.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers
Cashier
Carl's Jr
10.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Palisade High School
Palisade, CO05.2023
Skills
- Exceptional Communicator
- Customer Service
- Account Management
- Gift Wrapping Boxes
- Correcting Discrepancies
- Customer Service and Assistance
- Complex Problem-Solving
- Creative Solutions
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Walgreens
11.2022 - Current
Cashier
Freddys Frozen Custard
02.2022 - 08.2022
Cashier
Carl's Jr
10.2020 - 10.2021
High School Diploma -
Palisade High School
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