Izabel Llora
Griffin,GA
Summary
My past employments have helped me to develop patience, precision, and quality. I have handled various tasks and assignments that have helped me excel in attention to detail, time management, accuracy, and budgeting. I have also acquired a passion for learning, improving my abilities, and being able to quickly adapt. I strive to achieve exceptional results and exceed expectations.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Coker Pediatrics
08.2024 - Current
- Greeted patients to provided information, answered questions and assisted with appointment scheduling.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines protecting patient privacy.
- Maintained current and accurate medical records for patients.
- Verified patient insurance, demographic, and health history to keep information current.
- Participated in patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Customer Service Associate
Walgreens
05.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Operated a register and assisted in financial transactions.
- Stocked shelves and updated product displays.
- Cleaned and maintained work area.
- Participated in running the Photo Lab.
Customer Service Representative
Robert Half/R1 RCM (Revenue Cycle Management)
03.2024 - 05.2024
- Handled escalated calls efficiently.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met call guidelines for service levels, handle time and productivity.
- Assisted clients with financial transactions.
- Insurance communication and billing.
- Answering inbound/making outbound calls.
Media Communication and Research Associate
Genesis Studios
01.2020 - 01.2024
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Distilled large amounts of information and produced reports, spreadsheets, and documents outlining key details.
- Problem solving and data entry support.
- Edited and proofread content for accuracy and clarity.
- Managed communications and outreach efforts with media outlets.
- Captioned media images for social media platforms.
- Made outbound calls for potential advertising collaborations.
English Teacher
Cambly
11.2022 - 11.2023
- Utilized TESOL certification to enhance teaching effectiveness.
- Successfully improved students' English grammar and vocabulary levels through written and interactive activities.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Developed age-appropriate (4yr-60yr) lesson content for literature pieces to meet diverse learning styles.
Education
Graduated - Computer Function
Computer Fundementals
Remote01-2023
Graduated - Medical Secretary
Alison - Online Education
Remote01-2023
TESOL Certification - English Teaching
International Open Academy
Remote08-2020
High School Diploma -
Orso Academy
Remote/Woodruff, SC06-2020
Skills
- Adaptibility
- Time Management
- Media Outreach
- Transcription
- Editing/Proof Reading
- Appointment scheduling
- Medical terminology
- Patient registration
- HIPAA compliance
- Insurance verification
- Payment collection
- Records management
- Problem-solving skills
- Team collaboration
- Customer service
- Active listening
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Attention to detail
- Physically Able
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Receptionist
Coker Pediatrics
08.2024 - Current
Customer Service Associate
Walgreens
05.2024 - 08.2024
Customer Service Representative
Robert Half/R1 RCM (Revenue Cycle Management)
03.2024 - 05.2024
English Teacher
Cambly
11.2022 - 11.2023
Media Communication and Research Associate
Genesis Studios
01.2020 - 01.2024
Graduated - Computer Function
Computer Fundementals
Graduated - Medical Secretary
Alison - Online Education
TESOL Certification - English Teaching
International Open Academy
High School Diploma -
Orso Academy
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