Izabela Czyszczon
Windsor,CO
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Server
Ted's sweetwater grill
03.2024 - 09.2024
- Implemented efficient strategies to optimize opening tasks.
- Maintained cleanliness and organization of tables throughout shifts
- Engaged in friendly and professional conversations with guests
- Provided recommendations that led to improvements
- Ensured guest satisfaction and happiness
- Managed food preparation
- Experienced in operating and navigating POS system.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Proactively handled stress in demanding environments
- Collaborated with team members to enhance overall productivity
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Guest Services Shift Lead
Hoedown Hill
12.2023 - 03.2024
- Showcased outstanding skills in providing top-notch guest service.
- Managed lift ticket distribution
- Assisted customers in buying event tickets
- Guided and facilitated the process of guest signatories on liability waivers
- Successfully managed and coordinated events with over 100 attendees.
- Managed cash transactions with accuracy and efficiency.
- Managed stock inventory in the gift shop
- Created daily schedules for team members
- Collaborated with cross-functional leads to effectively troubleshoot and resolve issues
- Implemented strategies to optimize productivity and efficiency among employees.
- Implemented measures to meet safety standards
- Demonstrated strong problem-solving abilities
- Maintained productivity and workflow of colleagues through oversight
- Coordinated effective communication between departments to ensure smooth day-to-day operation.
- Handled escalated guest issues with professionalism and empathy, de-escalating situations for a satisfactory resolution.
Front Desk Receptionist/ Gym Attendant
W Club
04.2023 - 01.2024
- Maintained cleanliness and sanitation of equipment
- Conducted regular rounds throughout the gym facility.
- Ensured positive attitudes/atmospheres were consistently upheld
- Enhanced restocking processes to optimize inventory management and ensure the availability of products.
- Guided visitors throughout the premises
- Managed front desk operations, including scheduling appointments, answering 15 calls and managing incoming/outgoing mail
- Organizing members information efficiently
- Established memberships for Raindance River Resort as well as the gym
- Enhanced customer experience by sharing details on amenities
- Greeting guests when in gym and we'll as when leaving
- Handled incoming phone calls professionally
- Demonstrated exceptional sales skills in effectively marketing and selling beverages
- Exhibited strong ability to manage oneself effectively
- Ensured completion of signed waivers
- Enhanced computer skills
- Ensured the integrity of critical documents.
- Enhanced communication with coworkers and management
- Managed massage appointment schedules effectively
- Engaged in pleasant conversations with guests while managing check-in process at front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Hostess
Howlers and Growlers Tap House and Eatery
10.2022 - 02.2023
- Provided warm and friendly greetings to all guests, ensuring a positive first impression.
- Enhanced efficiency of TTCs through strategic adjustments
- Packaged to-go efficiently
- Managed incoming calls
- Managed reservation system efficiently
- Managed and optimized wait lists to maximize efficiency and customer satisfaction
- Ensured hygienic conditions by regularly cleaning bathrooms
- Managed beer tab operations
- Reorganized dining room layout to accommodate groups
- Assisted customers by addressing their queries regarding hours, seating arrangements, and menu options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported needs of 40- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality.
Housekeeping
Comfort Inn by Choice Hotels
01.2020 - 09.2022
- Maintained cleanliness and tidiness of guest rooms, ensuring comfortable and welcoming environment
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Followed established safety procedures when handling cleaning chemicals and equipment
- Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
- Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO05.2028
Bachelor of Science - Psychology
Colorado State University
1100 Main St, Windsor CO 8055005.2024
Skills
- Time Management
- Computer literacy
- Supervising experience
- Organizational skills
- Strong Work Ethic
- Problem-solving skills
- Cash Handling
- Hospitality service expertise
- Customer Service
- Exceptional communication
- Guest Relations
Languages
English
Native or Bilingual
Polish
Professional Working
Timeline
Server
Ted's sweetwater grill
03.2024 - 09.2024
Guest Services Shift Lead
Hoedown Hill
12.2023 - 03.2024
Front Desk Receptionist/ Gym Attendant
W Club
04.2023 - 01.2024
Hostess
Howlers and Growlers Tap House and Eatery
10.2022 - 02.2023
Housekeeping
Comfort Inn by Choice Hotels
01.2020 - 09.2022
Bachelor of Science - Psychology
Colorado State University
Bachelor of Science - Psychology
Colorado State University
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