Izabell Dedonatis
Customer Service
Chandler,AZ
Summary
Dynamic Customer Support Specialist with proven success at Flexi Help Solutions, adept at effective problem resolution and active listening. Enhanced customer satisfaction through timely issue resolution and relationship building. Experienced in CRM strategy development, managing high call volumes while delivering exceptional service and fostering repeat business.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
FlexiHelp Solutions
03.2023 - 03.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- 'Managed approximately 50 or more incoming calls, emails and faxes per day from customers.'
Administrative Assistant
CloudBridge Co
01.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Remote Marketing Assistant
NovaLoop Media
06.2021 - 12.2021
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- 'Managed approximately 50 or more incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Thunderbird High School
Deer Valley, AZ05-2022
Skills
- Effective problem resolution
- Timely issue resolution
- CRM strategy development
- Customer relationship management software
- Call center experience
- Active listening
- Time management
- Multitasking and organization
Timeline
Customer Support Specialist
FlexiHelp Solutions
03.2023 - 03.2025
Administrative Assistant
CloudBridge Co
01.2022 - 02.2023
Remote Marketing Assistant
NovaLoop Media
06.2021 - 12.2021
High School Diploma -
Thunderbird High School
Similar Profiles
Elizebeth GhilbertElizebeth Ghilbert
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)
Ana Giselle Javelly TovarAna Giselle Javelly Tovar
Marketing Consultant I at ONIS Solutions / Innova SolutionsMarketing Consultant I at ONIS Solutions / Innova Solutions
MAUREEN FARRENMAUREEN FARREN
Accounts Receivable and Billing Clerk /Senior Customer Service Representative at ABD OFFICE SOLUTIONS /RELIABLE WORKPLACE SOLUTIONSAccounts Receivable and Billing Clerk /Senior Customer Service Representative at ABD OFFICE SOLUTIONS /RELIABLE WORKPLACE SOLUTIONS
Eselda GarciaEselda Garcia
Legal Billing Manager at Repwest InsuranceLegal Billing Manager at Repwest Insurance
Rowan CoartneyRowan Coartney
Teacher's Assistant for StRUT at Eduprize Schools, Doug TaysomTeacher's Assistant for StRUT at Eduprize Schools, Doug Taysom