Izabell Hicks

I began at Fred Meyer as a cart clerk, and moved to a bagger position, to cashier and self-checkout attendant to customer service cashier. I work all 3 positions depending on where I am needed, cashier, self-checkout attendant, or at the customer service desk.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Utilized POS system to handle customer cash and credit card transactions.
• Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Utilized various software applications to process customer orders.
• Used POS system to enter orders, process payments and issue receipts.
• Cleared parking lot of litter and foreign debris.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
• Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
• Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
• Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
• Increased transaction accuracy by diligently monitoring customer transactions and assisting with barcode scanning when necessary.
• Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
• Supported loss prevention efforts by identifying potential shoplifting incidents at self-checkouts and alerting management as needed.
• Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.