Summary
Overview
Work History
Skills
Timeline
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Izabella Hinojosa-Miller

Summary

Experience hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Lupe Tortilla
04.2024 - 07.2024
  • Trained and mentored new staff on operational procedures and service standards.
  • Upsold menu items effectively, contributing to overall sales growth during shifts.
  • Demonstrated strong multitasking skills by managing multiple tables, in addition to the bar simultaneously, without compromising service quality.
  • Managed inventory levels, ensuring timely ordering of supplies to minimize downtime.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender/Waitress

Pluckers
10.2023 - 03.2024
  • Demonstrated excellent customer service skills, building strong relationships with regular patrons, and ensuring prompt and friendly service
  • Maintained a clean and organized area
  • Developed problem solving skills, resolving issues and conflicts without involving a higher up
  • Attentive to detail with inventory to ensure all items are in stock

Server

Angelina’s
05.2021 - 10.2023
  • Managed chaos in a high-volume environment, serving 50-100 customers per shift in a family-owned restaurant
  • Memorized over 30 menu items and its entire ingredients to provide clear information to customers and accommodate to their requests to ensure customer satisfactions and loyalty
  • Developed relationships resulting in customer loyalty
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Immigration Assistant

Berry Appleman & Leiden LLP
12.2020 - 02.2022
  • Responsible for preparing and managing a wide caseload of immigration applications and petitions
  • Advocated and communicated extensively with clients regarding documentation, requests for information, and case updates
  • Worked closely with attorneys and clients to meet deadlines in weekly meetings
  • Maintained accurate records of client documentation and information, case updates, and case details in the office’s database and communicated, daily, any important information with clients

Server

Blue Goose Cantina
04.2019 - 04.2020
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

54th Street Grill & Bar
04.2018 - 05.2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables, ensuring timely food and beverage delivery.
  • Trained new servers on menu knowledge and service standards.
  • Implemented clean-up procedures that improved restaurant cleanliness ratings.

Skills

  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Menu memorization
  • Order accuracy
  • Tableside etiquette
  • Food sales and promotion
  • Food safety

Timeline

Server/Bartender

Lupe Tortilla
04.2024 - 07.2024

Bartender/Waitress

Pluckers
10.2023 - 03.2024

Server

Angelina’s
05.2021 - 10.2023

Immigration Assistant

Berry Appleman & Leiden LLP
12.2020 - 02.2022

Server

Blue Goose Cantina
04.2019 - 04.2020

Server

54th Street Grill & Bar
04.2018 - 05.2019

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Izabella Hinojosa-Miller