Summary
Overview
Work History
Education
Skills
Timeline
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Izabella Brandon

Scottsdale,AZ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Dispensary Associate

Trulieve
01.2024 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Using critical thinking and strategies to increase customer satisfaction and engagement.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with patients and customers.
  • Developed strong product knowledge to upsell items and increase overall sales revenue.

Server

Wildflower Bread Co.
08.2023 - 01.2024


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Barista

Bad Ass Coffee
04.2022 - 10.2023
  • Collaborated with team members to deliver timely and accurate orders during peak hours.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.

Server

Hooters
10.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Server/Barista

Flying Star
06.2020 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Diploma -

Rio Rancho high school
05.2020

Skills

  • Team Player
  • Maintains composure in challenging situations
  • Accurate cash processing
  • Leadership
  • Problem Solver
  • Time management
  • Attention to detail
  • Courteous and professional

Timeline

Dispensary Associate

Trulieve
01.2024 - Current

Server

Wildflower Bread Co.
08.2023 - 01.2024

Barista

Bad Ass Coffee
04.2022 - 10.2023

Server

Hooters
10.2021 - 04.2022

Server/Barista

Flying Star
06.2020 - 10.2021

Diploma -

Rio Rancho high school

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