Izabella Dodds
Las Cruces,NM
Summary
Proven track record in enhancing customer experiences and streamlining operations, notably at The Lunch Box restaurant. Expert in customer service and time management, I excel in creating welcoming environments and improving efficiency. Demonstrated ability to lead teams and manage tasks effectively, contributing significantly to workplace productivity and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Best Western Inn Hotel
07.2020 - 10.2022
- Maintained organized and clean front office area as well as prepared breakfast for guests, stocked kitchen area with snacks and drinks throughout the day,
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk creating a welcoming and professional environment.
- Assisted in housekeeping if short handed, restocked housekeepers carts with necessary supplies for the following day.
- Assigned rooms to housekeepers, placed work orders concerning any complaints or issues with rooms, booked reservations, checked guests in/out
Hostess
The Lunch Box
01.2023 - 09.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival, as well as providing exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming environments
Merchandiser
Anderson Merchandisers, LLC
11.2018 - 06.2020
- Updated pricing and signage to complete product displays and educate customers on new arrivals or sales
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Opener
SUBWAY®Restaurants
05.2017 - 11.2018
- Created a welcoming atmosphere by maintaining store cleanliness, positive attitude, and rapid customer sevice
- Set-up front and back line, kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier
Taco Bell
05.2015 - 07.2017
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register in front and drive through as needed
- Contributed to store success by maintaining high standards of cleanliness throughout the establishment
Education
High School Diploma -
New America School
Las Cruces, NM05.2015
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Initiative-taking
- Punctual and Reliable
- Courteous and Professional
- Self-awareness
- Decision-Making
- Clear Communication
Timeline
Hostess
The Lunch Box
01.2023 - 09.2023
Front Desk Receptionist
Best Western Inn Hotel
07.2020 - 10.2022
Merchandiser
Anderson Merchandisers, LLC
11.2018 - 06.2020
Store Opener
SUBWAY®Restaurants
05.2017 - 11.2018
Cashier
Taco Bell
05.2015 - 07.2017
High School Diploma -
New America School
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