Izabella Kordic
St Louis,MO
Summary
Driven Shift Manager at Walgreens with a proven track record in operations management and team development. Excelled in optimizing customer satisfaction and loyalty, enhancing service delivery, and streamlining inventory processes. Demonstrated expertise in cash handling and fostering a motivated team environment, significantly contributing to the company's goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Walgreens
05.2023 - Current
- Leads, mentors, and motivates all new employees.
- Enforces company policies and regulations with all employees for a safe/ efficient workplace.
- Optimizes customers experiences by delivering superior service, effectively addressing issues, and supplying considerate solutions to promote customer satisfaction and loyalty.
- Evaluates customer needs and feedback to drive product and service improvements.
- Sets and communicates new company goals and delegated daily tasks and responsibilities to a team.
- Opens/ closes the store, cash handling, bookkeeping, and monitoring reports and cash drawers in multiple checkout stations.
- Managed overall shift operations, supplied resources and monitors team performance to keep business profitable and running smoothly.
- Knowledgeable of all store technologies, systems, and databases in order to gather, organize, and input information.
- Managed inventory and ordered supplies to ensure the store is well stocked with necessary supplies, while heeding the store budget.
Customer Service Associate
Walgreens
05.2021 - 05.2023
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Answered customer telephone calls and in person questions promptly, actively listened to customers, handled concerns quickly and effectively.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces consistently.
- Sought ways to improve processes and services provided by building relationships with customers to receive feedback and maintain high standard of customer service.
- Reduced process inconsistencies and aided in effectively training team members on best practices and protocols.
- Ensured shelves were stocked, isles were faced and cleanly, and organized.
Education
Associate of Science -
University of Missouri St. Louis
St Louis, MO06.2027
Skills
- Team Development
- Cash Handling
- Operations Management
- Inventory Control
- Adaptability
- Interpersonal Skills
- Customer Service Skills
- Energetic and Enthusiastic
- Decision-Making
Certification
- Pharmacy Technician License
Languages
Bosnian
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Walgreens
05.2023 - Current
Customer Service Associate
Walgreens
05.2021 - 05.2023
Associate of Science -
University of Missouri St. Louis
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