Izabella Lomer
Summary
Dedicated and hard-working business management student with over 8 years of customer service experience. Strong background in operations, accounts payable, and marketing with proven abilities in time management, problem-solving, and team collaboration.
Overview
5
5
years of professional experience
Work History
Accounts Payable/Marketing Director
Parkcrest Properties
06.2021 - Current
- Accurately process invoices and payments in QuickBooks, maintaining up-to-date records of financial transactions
- Communicate regularly with suppliers to ensure timely receipt and payment of invoices
- Prepare and distribute monthly supplier statements, reconciling discrepancies and resolving outstanding payments
- Conduct detailed reviews of supplier contracts to ensure compliance with terms and conditions before processing payments
- Investigate any billing errors or issues related to invoicing and vendor accounts
- Review and verify monthly Profit and Loss (P&L) reports, identifying discrepancies and proposing solutions to management
- Manage the creation and distribution of checks after obtaining the necessary approvals from managers
- Oversee daily financial activities, including bank deposits, reconciliations, and reviewing bank statements for accuracy
- Collaborate with the team to generate weekly and monthly financial reports, summarizing key financial insights for upper management
- Analyze current marketing trends, collect market data, and propose innovative strategies to increase brand visibility
- Develop comprehensive marketing plans and budgets, ensuring that all marketing initiatives align with the company's financial goals
- Manage relationships with third-party marketing agencies, attending meetings to coordinate promotional campaigns and digital marketing efforts
- Oversee and manage the company's social media platforms (e.g., Instagram, Facebook), ensuring consistent branding and engagement with target audiences
- Maintain and update the company's website, enhancing user experience and ensuring accuracy of information
- Design marketing materials using various graphic design tools, creating content for social media, print advertising, and website promotions
- Measure and report on the effectiveness of marketing campaigns, adjusting strategies as necessary to improve ROI.
- Respond to guest inquiries and complaints in a professional and timely manner, maintaining high levels of customer satisfaction
- Assist in setting performance goals and benchmarks for the marketing department, ensuring alignment with overall company objectives
- Coordinate with internal departments, including operations and finance, to streamline communication and enhance overall business performance
Assistant Manager
Archibald's Drive Thru
06.2019 - 12.2022
- Created employee schedules
- placed supply orders
- Ensured adherence to regulations
- Managed store operations
- Conducted hiring/firing procedures
- Resolved customer inquiries
- Verified payroll
- Reviewed operational costs
- Maintained high standards for store performance
Education
Bachelor of Business Management -
California Baptist University
Riverside, CA06.2026
High School Diploma -
Chino Hills High School
Chino Hills, CA05.2021
Skills
- Time Management
- Problem Solving
- Customer Service (8 years)
- Team Collaboration
- Active listener
- Quickly make decisions
- Works well under pressure
- Critical Thinking
- Data Entry
- Conflict Resolution
- Call Center Operations
- Administrative Support
Volunteer Experience
Priceless Pets Rescue, Chino Hills, CA, 11/01/16, 08/01/19, Assisted with store opening/closing procedures and processed customer payments, Responded promptly to customer complaints and helped maintain a safe, organized store, Cross-trained new employees and created engaging merchandise displays
Timeline
Accounts Payable/Marketing Director
Parkcrest Properties
06.2021 - Current
Assistant Manager
Archibald's Drive Thru
06.2019 - 12.2022
High School Diploma -
Chino Hills High School
Bachelor of Business Management -
California Baptist University
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