Izabella Martinez
Wasco,CA
Summary
Dynamic and results-oriented professional with a proven track record at DM Beauty Salon, excelling in customer satisfaction and team collaboration. Leveraged bilingual English/Spanish skills and advanced interpersonal abilities to boost client retention and foster a positive work environment. Demonstrated commitment to quality service, enhancing salon reputation through meticulous attention to detail and relationship building.
Overview
5
5
years of professional experience
Work History
Salon Receptionist
Dm Beauty Salón
01.2021 - 08.2024
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Communicated with spa team members if clients canceled or changed appointment times.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Manicurist
DM Beauty Salon
01.2022 - Current
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
- Continuously updated knowledge of industry trends through attending workshops and trade shows, ensuring cutting-edge skills were offered to clients.
House Cleaner
Self
01.2020 - 12.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Education
High School Diploma -
Wasco High School
Wasco, CA05.2021
Skills
- Bilingual English/ Spanish
- Customer Service
- Problem-solving skills
- Nail Extensions
- Time Management
- Team Collaboration
- Verbal and written communication
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Training and coaching
- Guest Relations
- Scheduling
- Training staff
- Customer Needs Assessment
- Inventory controls
- Staff Collaboration
- Staff motivator
- Sales proficiency
- Account Management
- Schedule Maintenance
- Proficient in Software
- Business Development
- Appointment management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Call Answering and Routing
- Detail Oriented
- Workspace Organization
- Relationship Building
- Team building
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Manicurist
DM Beauty Salon
01.2022 - Current
Salon Receptionist
Dm Beauty Salón
01.2021 - 08.2024
House Cleaner
Self
01.2020 - 12.2022
High School Diploma -
Wasco High School
Similar Profiles
Heydy GuevaraHeydy Guevara
Cosmetologist at C&B Hair SalónCosmetologist at C&B Hair Salón
DANIELLE PAULINA TAPIA GUERRERODANIELLE PAULINA TAPIA GUERRERO
Ayudante De Profesor at En El Salón De ClasesAyudante De Profesor at En El Salón De Clases
Rita VargasRita Vargas
Hairstylist at Aaliah Rose Salón LLCHairstylist at Aaliah Rose Salón LLC