Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Izabella Reyes

El Paso

Summary

Engaging professional with experience assisting customers. Answered questions and resolved problems by sharing deep knowledge of products and services. Upbeat and courteous when helping individuals with various needs to boost customer service satisfaction ratings.

Overview

7
7
years of professional experience
3
3
Certification

Work History

Sales Associate

Panda Express Restaurant
11.2024 - Current

Experienced working in both front-of-house and back-of-house roles at Panda Express, contributing to smooth daily operations in a fast-paced environment. Responsibilities included food preparation, customer service, register operation, and maintaining clean and organized work areas while following food safety standards and supporting efficient service.

  • Managed to get two raises and moved to be able to work two positions in only a year, being hired for a sales associate and trained in back-of-house.

Food Technician

Deployed Resources, LLC-Remote
11.2023 - 07.2024

As a food technician, my role involved a variety of tasks centered around food preparation and service. I was responsible for preparing meals according to recipes, ensuring quality and presentation. Additionally, washed dishes and maintaining a clean workspace, adhering to health and safety standards. Overall, my work combines culinary skills, attention to cleanliness, and customer service to create an enjoyable experience.

  • Contributed several innovative ideas to keep food cold. I suggested implementing a new system of insulated containers that could maintain lower temperatures for longer periods.

Sales Associate

Delek Convenience Stores-El Paso, TX
09.2023 - 11.2023

I was responsible for assisting customers in a retail setting by providing product information, answering questions, and helping with purchases. They engage with customers to understand their needs, promote sales, and ensure a positive shopping experience. Additionally, sales associates manage inventory, restock shelves, and maintain store organization. Strong communication and customer service skills are essential for success in this role.

  • Marketed special promotions for my store 10% more than any other associates in my local store and always communicated savings opportunities for my store, such as app discounts and BOGO deals.

Server/Bartender

Tsunami Restaurant & Sushi Bar-El Paso, TX
06.2023 - 11.2023

Dynamic and customer-focused Server/Bartender, with a proven track record of providing exceptional service in a fast-paced environment. Skilled in promptly greeting and seating guests, taking accurate orders, and delivering food and beverages efficiently.

  • Consistently achieved high ratings on customer satisfaction surveys through attentive and responsive service.
  • Passionate about creating memorable moments for guests, while enhancing overall satisfaction.

Security/Bartender

Detour Bar & Grill-El Paso, TX
03.2023 - 07.2023

An experienced bartender with a strong background in crafting cocktails and providing exceptional customer service. Adept at creating a welcoming atmosphere, while efficiently handling drink orders, and managing bar inventory. Known for building rapport with guests, upselling menu items, and ensuring a high-quality drinking experience. Committed to maintaining cleanliness and compliance with health standards, contributing to a vibrant and enjoyable bar environment.

  • I introduced 'Koroke Nights' at our venue, which focused on showcasing the bar every Monday night, attracting new customers, and creating a great promotional night. Creating lots of returning customers.

In Home Caregiver

Disability Services of the Southwest-El Paso, TX
09.2022 - 02.2023

As an in-home caregiver for individuals with disabilities, I was providing for my clients. As well as essential support to enhance quality of life and independence. Responsibilities typically include assisting with daily activities such as personal hygiene, meal preparation, medication management, and mobility assistance. I also offered companionship, emotional support, and help with communication.

  • One of my clients' parents appreciated my help because I took the initiative to clean their kitchen whenever it was needed.

Secretary / Assistant

Advanced Quality Compliance & CVO-El Paso, TX
03.2019 - 09.2022

As a dedicated secretary, I developed expertise in managing administrative tasks and supporting office operations. I was proficient in scheduling appointments, handling correspondence, and maintaining organized records. I was also committed to enhancing team efficiency and delivering exceptional support to colleagues and clients.

  • Recognized by management for my strong communication and organizational skills, which contributed to a smooth workflow and a welcoming environment.

Education

Diploma -

Penn Foster High school-El Paso, TX
El Paso, TX
06.2022

No Degree - Business

El Paso Community College
El Paso, TX
11-2028

Skills

  • Customer Engagement
  • Teamwork and collaboration
  • Problem-solving skills
  • Sales management
  • Customer care
  • Suggestive Selling
  • Goal-Oriented
  • Customer Service
  • Quality Control
  • Communication Skills
  • Attention to Detail
  • Emotional Intelligence

Certification

  • CPR/AED, 10/01/22, 10/01/24
  • Food Handler Certification, 08/23/25, 08/23/27
  • TABC Certified, 04/01/23, 04/01/25
  • Driver's License, 05/01/23, 05/01/35

Timeline

Sales Associate

Panda Express Restaurant
11.2024 - Current

Food Technician

Deployed Resources, LLC-Remote
11.2023 - 07.2024

Sales Associate

Delek Convenience Stores-El Paso, TX
09.2023 - 11.2023

Server/Bartender

Tsunami Restaurant & Sushi Bar-El Paso, TX
06.2023 - 11.2023

Security/Bartender

Detour Bar & Grill-El Paso, TX
03.2023 - 07.2023

In Home Caregiver

Disability Services of the Southwest-El Paso, TX
09.2022 - 02.2023

Secretary / Assistant

Advanced Quality Compliance & CVO-El Paso, TX
03.2019 - 09.2022

Diploma -

Penn Foster High school-El Paso, TX

No Degree - Business

El Paso Community College
Izabella Reyes