Izabella Segui
Saint Paul,MN
Summary
Highly efficient crew member, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Ice Rink Attendant
Castleton University
08.2022 - 05.2023
- Oversaw maintenance and operation of Zamboni, ice and rental equipment, maintaining safety, cleanliness and operational efficiency.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Inspected skating rink for hazardous conditions and informed supervisor of surface problems.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Answered product inquiries and sold skate merchandise.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Trained new recreation attendants on safety procedures and customer service tactics.
Crew Member
Dunkin' Donuts
05.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
Crew Member
McDonalds
01.2020 - 04.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
Education
Vermont Academy
Saxtons River, VT05.2021
Social Work & Psychology
Castleton State College
Castleton, VTEnvironmental Studies
Hamline University
Saint Paul, MN05.2025
Skills
- Customer Safety
- Company Guidelines
- Guest Services
- Booth Management
- Trash Collection
- Billing and Payment Processing
- Serve Refreshments
- Professional Relationships
- Operations Management
- Customer Experience
- Effective Communication
- Maintaining Clean Work Areas
Timeline
Ice Rink Attendant
Castleton University
08.2022 - 05.2023
Crew Member
Dunkin' Donuts
05.2022 - 08.2022
Crew Member
McDonalds
01.2020 - 04.2020
Vermont Academy
Social Work & Psychology
Castleton State College
Environmental Studies
Hamline University
Similar Profiles
Katherine OpielaKatherine Opiela
Library Assistant at Castleton UniversityLibrary Assistant at Castleton University
Braden LankargeBraden Lankarge
Lifeguard at Castleton UniversityLifeguard at Castleton University
Chinny OkekeChinny Okeke
Student IT Techincian/Computer Helpdesk Technician at Castleton UniversityStudent IT Techincian/Computer Helpdesk Technician at Castleton University