Izabella Shockley
Bossier City,LA
Summary
Dynamic, results-oriented professional eager to leverage a diverse skill set in challenging opportunities that drive organizational success. Proven ability to adapt and thrive in fast-paced environments while delivering high-quality results. Committed to continuous improvement and collaboration, ensuring alignment with organizational goals. Passionate about contributing to team success through innovative solutions and strategic thinking.
Overview
6
6
years of professional experience
Work History
Bossier City Animal Control
02.2024 - Current
- Animal Care and Welfare: Cleaned shelter facilities and maintained hygiene standards. Fed and medicated animals according to individual needs. Conducted health assessments and administered vaccinations. Assisted in running calls to pick up animals, both alive and deceased.
- Public Service and Coordination: Collaborated with police, fire department, utilities, public works, and property standards officials. Conducted investigations, and wrote citations and reports as required. Inputted all relevant information into organizational software for record-keeping and reporting purposes.
- Customer Interaction and Community Engagement: Assisted customers, providing information and guidance. Facilitated the matching of animals with potential adopters based on suitability and needs. Worked closely with the community, volunteers, foster families, and other animal welfare organizations to promote animal welfare and community engagement.
Security and EMS
Louisiana Downs
08.2023 - 01.2024
- Monitored all activities in the barn area to ensure compliance with safety rules and regulations.
- Provided basic first aid as needed to maintain the health and well-being of personnel.
- Ensured proper licensing and adherence to regulations for all activities conducted in the barn area.
Purchasing Agent & Executive Assistant to Owner/President
ACME Glass Contract Glazing
08.2022 - 11.2023
- Responsibilities include answering and directing phone system, ordering and tracking materials, coordinating deliveries.
- Working directly under the President and owner of the company, was tasked with coordinating and directing foremen and crew to assigned job sites, sourcing materials and required equipment, inspecting/walking job sites, light QuickBooks data entry, etc.
- Monitoring the daily progress of projects ensured team members had supplies and resources needed to complete their assigned tasks on time and within their budget limits.
- Organizing reports, invoices, contracts, and other financial files for easy access.
Safety Manager
ACME Glass Contract Glazing
09.2022 - 07.2023
- Responsible for management and oversight of the safety program. Provide safety training for employees on policies, regulations and procedures.
- Advise the company’s administrative team on safety issues and compliance in specific projects and operations.
- Inspect and verify company compliance with relevant safety regulations.
Patient Care Coordinator
Lake View Health Care Systems
11.2021 - 08.2022
- Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting a high level of communication and interaction.
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Submitted various medication requests electronically.
- Improved patient outcomes through value-added services.
- Coordinated with pharmaceutical representatives and physicians to schedule presentations.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Helped patients obtain health care services by setting up referrals.
- Addressed patients’ comments/concerns, investigated concerns, and worked with medical staff to devise solutions.
Detention Deputy
Lake County Sherriff’s Department
08.2019 - 08.2021
- Transported and escorted inmates to and from hospitals, court hearings, etc.
- Performed searches of people, vehicles, mail items and dormitories.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Supervised and assigned inmates during day-to-day activities.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Completed medical and security protocols during emergency situations.
- Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
- Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
- Updated computer data logs and prepared reports to inform the next shift about notable needs and incidents.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
- Monitored and inspected equipment, systems and control boards; operated law enforcement equipment and NCIC database to facilitate information to department.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Tracked call logs and shift-data to log into computer system.
- Responded to emergency phone calls and obtained pertinent information with a composed approach.
- Used radio, telephone and computer system to update first responders with information.
- Prioritized responses to public emergent and non-emergent calls, promptly dispatched police, fire and EMS while tracking data in realtime.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units including researching suspected vehicles, wanted and missing persons information.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Managed an average of 100+ cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Education
Lake Technical College
Eustis, FLHigh School Diploma -
Umatilla High School
Umatilla, FL05.2011
Skills
- Effective Communication
- PPE Measurements
- Bluebeam Revu
- Leadership
- Quality Control
- Safe Worksite Development
- Filing & Recordkeeping
- Meeting Preparation
- Inventory Management
- Healthcare Operations
- Organized & DetailOriented
- Monitoring Field Personnel
- Surveillance
- Crisis Intervention/ Management
- Triage
- Telecommunication
- Strategic Planning
- Medical Data Collection
- Payment Collection
- HIPAA Compliance
- Appointment Scheduling
- Patient Care Coordination
- Customer Service
Timeline
Bossier City Animal Control
02.2024 - Current
Security and EMS
Louisiana Downs
08.2023 - 01.2024
Safety Manager
ACME Glass Contract Glazing
09.2022 - 07.2023
Purchasing Agent & Executive Assistant to Owner/President
ACME Glass Contract Glazing
08.2022 - 11.2023
Patient Care Coordinator
Lake View Health Care Systems
11.2021 - 08.2022
Detention Deputy
Lake County Sherriff’s Department
08.2019 - 08.2021
Lake Technical College
High School Diploma -
Umatilla High School