Izabella Tomlinson

My duties include but are not limited to:

• Ensuring accurate record-keeping with new and current patients to keep them on the schedule.
• Creating training videos and/or written instructions on different jobs within the clinic.
• Maintaining meeting minutes, tracking project progress and office statistics.
• Acquiring new skills by research and completing various assigned tasks.
• Performing research to collect and record details about new platforms being implemented within the business.
• Use several check and balance systems to prevent any mistakes in scheduling.

• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with patients, and updated client records.
• Resolved patients problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Managed from 1 to 8 patients at a time, ensuring each patient was performing an exercise or was informed of the next step in their treatment for the day.
• Insured all equipment was set up for patients in addition to cleaning and returning equipment to the correct area.
• Communicated with the physical therapists to align their openings with patients to reduce wait times.
• Assist aides in providing patient services such as: electrical stimulation, heat packs, and vasopneumatic sleeves.
• Assisted one on one with balance, geriatric, and young athletes to guarantee a completed exercise plan.

• Increased patient engagement with therapeutic modalities and consistent encouragement.
• Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
• Communicated with physicians to provide updates on patient care.
• Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
• Streamlined clinic operations by maintaining a clean, organized environment and performing several chores daily such as: laundry, disinfecting all equipment, and insuring all machines are working properly.